Knowledgebase
Act.com
Deutsch Français

Error: “Unable to access the Act! Web Server. Please try again.” when configuring integration preferences upgrading Act! Premium (access via web) Outlook integration from v20.0 (or older) to v20.1

  • Updated

Issue: Error: "Unable to access the Act! Web Server. Please try again. If you continue to see this message, recycle the IIS application pool or restart IIS. For assistance, contact your Administrator. More information is given in online Help and the Web Administrator's Guide." when configuring Outlook integration preferences after upgrading the Act! Premium (access via web) Outlook integration from Act! v20.0 or older to v20.1.


Version Found: 20.1 update 5

Steps to Reproduce

  1. Install v20.0 (or older) Act! Premium (access via web) Outlook integration
  2. Uninstall the v20.0 or older integration
  3. Install and configure v20.1 Act! Premium (access via web) Outlook integration


Actual Result:
When trying to configure Act! Premium (access via web) v20.1 Outlook integration preferences the user receives the Error: "Unable to access the Act! Web Server. Please try again. If you continue to see this message, recycle the IIS application pool or restart IIS. For assistance, contact your Administrator. More information is given in online Help and the Web Administrator's Guide."


Workaround:
This occurs due to a registry key that is missing. To work around this:

Important Note: It is strongly recommended that you create a backup of your Windows Registry before proceeding with these steps. Incorrect changes to the registry could result in permanent data loss or corrupted files. Make sure you modify only the keys specified. For information on backing up the Windows Registry, refer to the following Microsoft documentation:


  1. Download and save the APFW_ISPA_REG_FIX_Updated.bat file from the file File Attachments section at the bottom of this article
  2. Right-click the file and select Run As Administrator
  3. Follow the on-screen instructions to have the registry key created
  4. Press the Windows key + R to bring up the Run dialog
  5. Type regedit into the Run dialog and press Enter to open the Windows Registry Editor
  6. Navigate to HKEY_CURRENT_USER\SOFTWARE\ACT\APFWOutlookAddressBooks\1
  7. In the right-hand pane, right-click WebAPIURL, then choose Modify…
  8. In the "Value data" field, enter your API URL. For example:

    Self hosted users: The connection information is the URL used to access the database, excluding any information that may fall after *.com, then adding /act.web.api . For example, if the database is accessed at https://example.com/apfw , then enter https://example.com/act.web.api
    Act! Premium Cloud users: Use the URL that you use to login to your database '-API/act.web.api' to the end. For example, if your login site is https://eup1-iis-05.eu.hosted.act.com/MyCompanyName would use https://eup1-iis-05.eu.hosted.act.com/MyCompanyName/act.web.api

  9. Click OK
  10. Close the Registry and try to configure the integration preferences again to test



Reference#: D-08146
Status: Fixed in v21

Related articles