Product Details: Product
Product: Act! Premium Cloud
Your service is being migrated on Friday the 1st of March from 10:00pm – 03:00am UTC on Saturday the 2nd March.
Note: The estimated downtime is approximately 5 hours.
After this date, you will use a new URL to access your service, which is displayed on your login page. Your primary account holder will be contacted via email with a confirmation of these details.
To continue to use your service as normal, you may need to make some changes depending on which features of your Act! Premium Cloud service you use. Please see below for guidance.
As you will be accessing your service via a new URL, please make sure to update any web browser bookmarks you may have on your computer or mobile device with your new URL and make sure to distribute this URL to any other Act! Users who may not be aware of this change prior to the date of your migration.
You may find that certain user specific preferences have been reset after logging in via your new URL for the first time. We advise that you use the menu option Tools > Preferences once logged in to your database and confirm that your preferences are set correctly.
Additional preferences that may be affected are those such as Layout Preferences, Customised Columns in List Views/Tabbed areas of the product. You will need to reset these preferences manually.
I use an offline client to synchronise with my Act! Premium Cloud service
You will need to update the connection settings for your remote database to continue to synchronise successfully after the migration. Please follow the steps below for guidance.
- Log in to your remote database using the Act! desktop software
- Use the menu option Tools > Synchronise Database > Synchronisation Panel
Click on Manage Connection Information
Delete the contents of the URL field and replace with:
- Click on Finish
Click on Manage Main Database Location
Delete the contents of the Machine Name field and replace with:
- Click on Finish
- You should now be able to synchronise successfully. Use the menu option ‘Tools > Synchronise Database > Synchronise Now’ to test.
I use the Act! Companion App with my Act! Premium Cloud service
You will need to log out of your Act! Companion App and then log back in using your new Act! Premium Cloud URL. Your database name, usernames and passwords will all remain the same as they were prior to the migration.
I use the Act! for Web Outlook Integration with my Act! Premium Cloud service
You will need to uninstall and reinstall the Act! Premium for Web Outlook integration to ensure it continues to work as expected. Follow the articles below for guidance:
How to uninstall the Act! Premium (access via web) Outlook Integration
How do I configure Microsoft Outlook as my email client in Act! Premium (access via web)?
I use 3rd party integrations with the Act! API
We offer the capability to integrate 3rd party platforms and products with your Act! Premium Cloud service via the Act! API. You will need to update these integrations where necessary to use your new Act! Premium Cloud API URL which will be changing as part of this migration. Please see below for a quick example of how to confirm your new API URL.
My NEW Act! Premium Cloud URL is:
My NEW Act! Premium Cloud API URL would be:
Due to the large range of 3rd party sites that integrate in this way, we are not able to provide exact guidance on updating these integrations, but those who are responsible for managing these for your company will need to be made aware of this change so that it can be updated appropriately.