Error: "Looks like we are unable to authenticate, please renter your password" when opening Microsoft Outlook
Product Family: Act!
Version: 22.1 and later
Act! Desktop only, using Microsoft Outlook email integration
This scenario will only affect desktop users who had Outlook email integration configured with a version of Act! prior to v22.1. After upgrading to v22.1 or later, when Outlook is next opened, you may receive the message "Looks like we are unable to authenticate, please renter your password"
This occurs because v22.1 and later use a new version of the Outlook add-in that copies the database and user information to the new registry key but it is unable to copy the password.
The solution is to simply refresh your preferences by running through the email system setup within Act! by going to Tools > Preferences > Email and Outlook Sync > Email System Setup
You may still be prompted for the password one more time, ensure you enter your Act! password.
You can find more information on this process by going to the following article:
Note: If the user enters an incorrect password Outlook will still load, but when Outlook opens next, the password prompt will re-appear. The above steps should be taken to prevent this message from re-appearing.