Question: How do I manually remove Act! v22?
Product Details:
Product Family: Act!
Product: Act! Premium
Version: v22
Answer:
IMPORTANT NOTE: It is strongly recommended that you attempt a conventional uninstall of Act! before performing a manual uninstall. If a conventional uninstall fails, it is recommended to try using the Act! Uninstaller utility before proceeding with the steps found in this article. For information on conventionally uninstalling or using the Act! Uninstaller utility, refer to the knowledgebase articles below:
How to uninstall Act! Pro, Act! Premium, or Act! Premium (access via web) v16 and higher
Answer ID How to uninstall Act! Pro, Act! Premium, or Act! Premium (access via web) v16 or later
How to Use the Act! Uninstaller.exe file
Answer ID How to Use the Act! Uninstaller.exe Utility
Answer ID How to uninstall Act! Pro, Act! Premium, or Act! Premium (access via web) v16 or later
How to Use the Act! Uninstaller.exe file
Answer ID How to Use the Act! Uninstaller.exe Utility
This article is divided into three sections: Preparation Tasks, Manually Removing Act!, and Post Uninstall Tasks. Each is further divided into a section for each required specific type of function:
Preparation Tasks:
- Creating Backups
- Stopping the Microsoft SQL Server (ACT7) Instance
- Ending Running Processes
- Configuring Windows Explorer
- Removing Act! Files and Folders
- Removing Act! Registry Keys
- Removing Program Icons and Shortcuts
- Removing Temp Files
Preparation Tasks
Creating Backups
If you intend to continue using Act!, ensure that you have a current backup of all Act! contact databases and personal files (Documents, Internet links, spell check dictionaries, Menus and Toolbars). For information on backing these items up, refer to the following knolwedgebase articles:
How to back up and restore an Act! database
Answer ID How to back up and restore an Act! database
How to backup and restore Personal Files in Act!
Answer ID How to Backup and Restore Personal Files in ACT!
Warning: If you are using Internet Mail for your e-mail, it is imperative that you create an e-mail backup. You will permanently lose ALL e-mails if you do not create a backup. For instructions creating a backup of your e-mail database, refer to the following knowledgebase article:
How to back up and restore your Act! E-mail Database
Answer ID How to Back Up and Restore Your ACT! E-mail Database
Answer ID How to back up and restore an Act! database
How to backup and restore Personal Files in Act!
Answer ID How to Backup and Restore Personal Files in ACT!
Warning: If you are using Internet Mail for your e-mail, it is imperative that you create an e-mail backup. You will permanently lose ALL e-mails if you do not create a backup. For instructions creating a backup of your e-mail database, refer to the following knowledgebase article:
How to back up and restore your Act! E-mail Database
Answer ID How to Back Up and Restore Your ACT! E-mail Database
Stopping the Microsoft SQL Server (ACT7) Instance
Prior to manually uninstalling, you must stop the SQL Server (ACT7) instance. For instructions on stopping the SQL Server (ACT7) instance, refer to the following knowledgebase article:
How to stop or start the Microsoft SQL Server (ACT7) instance
Answer ID How to stop or start the Microsoft SQL Server (ACT7) instance
Answer ID How to stop or start the Microsoft SQL Server (ACT7) instance
Ending Running Processes
The following processes must be ended from the Windows Task manager prior to manually uninstalling Act!:
- Act.Outlook.Service.exe
- Act.Outlook.Sync.exe
- Act.Scheduler.UI.exe
- Act.Server.Host.exe
Configuring Windows Explorer
In order to manually uninstall Act!, it is necessary to ensure that Windows Explorer is configured to show hidden files and to show file name extensions. For instructions, refer to the following Microsoft articles below:
Manually removing Act!
Note: If you attempted a conventional uninstall before attempting the manual uninstall, you may not find all of the files, folders and/or registry keys described below
Removing Act! Files and Folders
- Launch Windows Explorer and navigate to the following location:
- Windows 7 and later: C:\Users\[Windows Username]\AppData\Roaming\ACT
- Rename the ACT Data folder to ACT DataOLD
- Depending on your operating system type, navigate to the following location:
- 64-bit: C:\Program Files (x86)\ACT
- 32-bit: C:\Program Files\ACT
- Rename the Act! for Windows folder to Act! for WindowsOLD
- Browse to each of the following locations:
- C:\Program Files (x86)\Microsoft SQL Server
- C:\Program Files\Microsoft SQL Server
- If present, delete the MSSQL10_50.ACT7 and/or MSSQL12.ACT7 folders
- Depending on your operating system type, navigate to the following location:
- 64-bit: C:\Program Files (x86)\InstallShield Installation Information
- 32-bit: C:\Program Files\InstallShield Installation Information
- Delete any folders with the Act! Product ID/GUID (Globally Unique Identifier) for your version as shown below:
Act! v22.0 GUID Numbers:
Pro - {0D1F58F8-7FDD-469B-BE7E-1260DFB539E0}
Premium - {890CAC1B-C777-4DBD-95E8-7844A64243A1}
Act! for Web - {9023F771-1784-484B-9810-5E9CACE1E245}
Act! v22.1 GUID Numbers:
Pro - {63B87ACE-FD2E-461A-BEFA-F1ECA2DEDC67}
Premium - {38FE5475-B2E9-44C9-A93B-FD0D942D1FF3}
Act! for Web - {88DC8064-2F98-48D7-AAF6-BF6E98CAF81E}
. - Depending on your operating system type, navigate to and delete the following files:
64-bit- C:\WINDOWS\SysWOW64\Act7AB32.dll
- C:\WINDOWS\SysWOW64\Act7Ext.dll
- C:\WINDOWS\SysWOW64\Act9AB32.dll
- C:\WINDOWS\SysWOW64\Act9Ext.dll
32-bit- C:\WINDOWS\system32\Act7AB32.dll
- C:\WINDOWS\system32\Act7Ext.dll
- C:\WINDOWS\system32\Act9AB32.dll
- C:\WINDOWS\system32\Act9Ext.dll
- Close Windows Explorer
Removing Act! Registry Keys
- On your keyboard, press the Windows key + R to bring up the Run dialog
- In the Run dialog, type regedit, then press Enter to bring up the Windows Registry Editor
Caution: It is strongly recommended that you create a full backup of your system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Make sure you modify only the keys specified. For detailed information on backing up the Windows Registry, refer to the following Microsoft documentation:
- Depending on your operating system type, navigate to and delete the following folders:
64-bit:- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ACT!
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Clients\Mail\ACT!7 Mail
32-bit:- HKEY_LOCAL_MACHINE\SOFTWARE\ACT!
- HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\ACT!7 Mail
- Depending on your operating system type, navigate to the following location:
- 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Microsoft SQL Server
- 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server
- In the right panel, right-click the InstalledINstances value from the Name column with ACT7 for Data, then click Modify
- In the Edit Multi-String dialog, clear all of the Value data, then click OK to remove ACT7 from the Data column
- Depending on your operating system type, navigate to the following folder:
- 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Microsoft SQL Server \Instance Names \SQL
- 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL
- In the right panel, delete the ACT7 value from the Name column with the MSSQL10_50.ACT7 (or MSSQL12.ACT7) in the Data column
- Depending on your operating system type, navigate to the following folder:
- 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Microsoft SQL Server \Instance Names\SQL
- 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL
- Delete the ACT7 and MSSQL10_50.ACT7 (or MSSQL12.ACT7) keys
- Depending on your operating system type, navigate to and delete the following folder:
- 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\ CurrentVersion\App Paths \ActDiag.exe
- 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\ActDiag.exe
- Depending on how Act! was installed and your operating system type, navigate to the following locations and delete any folders that match the Product ID Numbers for your version of Act!:
Act! v22.0 GUID Numbers:
Pro - {0D1F58F8-7FDD-469B-BE7E-1260DFB539E0}
Premium - {890CAC1B-C777-4DBD-95E8-7844A64243A1}
Act! for Web - {9023F771-1784-484B-9810-5E9CACE1E245}
Act! v22.1 GUID Numbers:
Pro - {63B87ACE-FD2E-461A-BEFA-F1ECA2DEDC67}
Premium - {38FE5475-B2E9-44C9-A93B-FD0D942D1FF3}
Act! for Web - {88DC8064-2F98-48D7-AAF6-BF6E98CAF81E}
If Act! Was installed with the "Anyone who uses this computer" option (default):
If Act! was installed with the "Only Me" option:
- Navigate and delete the following folders:
Note: You may not have all of the following Control Sets. Remove the folders from the appropriate sets.
Control Set 001:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ACT! Scheduler HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\MSSQL $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\SQLCTR $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\MSSQL$ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ActService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ActSmartTaskService
Control Set 002:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\ACT! Scheduler HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Eventlog\Application\MSSQL $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Eventlog\Application\SQLCTR $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Eventlog\Application\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\MSSQL$ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\ActService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\ActSmartTaskService
Control Set 003:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\ACT! Scheduler HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Eventlog\Application\MSSQL $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Eventlog\Application\SQLCTR $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Eventlog\Application\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\MSSQL$ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\ActService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\ActSmartTaskService
Control Set 004:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\ACT! Scheduler HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Eventlog\Application\MSSQL $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Eventlog\Application\SQLCTR $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Eventlog\Application\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\MSSQL$ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\ActService HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\ActSmartTaskService
CurrentControlSet:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ACT! Scheduler HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\MSSQL $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\SQLCTR $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQL$ACT7 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent $ACT7 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActService HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActSmartTaskService
Removing Program icons and Shortcuts
Note: If you plan to reinstall Act!, skip to the Post Uninstall Tasks section
- Right-click the Act! icon on your Desktop, click Delete from the shortcut menu, then confirm the deletion by clicking the Delete Shortcut button
- Right-click the Act! icon on your Taskbar, click Delete from the shortcut menu, then confirm the deletion by clicking the Delete Shortcut button
- Click the Windows Start button, point to All Programs (or Programs), right-click the Act! or Act! Premium options, then click Delete from the shortcut menu
- When the warning prompt appears, click Yes to confirm the deletion
Post Uninstall Tasks
Removing Temp Files
- On your keyboard, press the Windows key + R to bring up the Run dialog
- In the Run dialog, type %temp%, then press Enter
- In the Temp folder, click Edit, then click Select All
- Click the File menu, then click Delete, then confirm the deletion
- Browse to C:\Windows\Temp
- Click the Edit menu, then click Select All
- Click the File menu, click Delete, then confirm the deletion
- Close Windows Explorer
- Reboot your computer