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  1. Act! Knowledgebase
  2. Known Issues

Known Issues

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  • Error: "There is no Default Email Client" when using Contact or Calendar sync between online versions of Act! and Microsoft Outlook (64 bit Outlook only)
    • Created: January 28, 2021 16:11
    • Updated: January 28, 2021 17:02
  • SQL 2014 and 2016 Installation Failures on Windows 10 20H2 build
    • Created: December 08, 2020 17:17
    • Updated: December 08, 2020 17:17
  • Error: Error validating user. Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service...
    • Created: July 15, 2020 08:50
    • Updated: July 15, 2020 08:55
  • Small Font When Creating or Editing Notes, Histories or Activities
    • Created: November 25, 2019 12:46
    • Updated: February 09, 2020 18:05
  • Error: "Failed to fetch Global toolbar order... " when logging in to Act! in the Cloud
    • Created: November 25, 2019 09:24
    • Updated: December 27, 2019 19:44
  • Intermittent errors using Universal Search in Act! Premium Cloud database through browser.
    • Created: June 06, 2019 14:27
    • Updated: December 17, 2019 01:39
  • Licensing Software Update: Cloud with Offline Client
    • Created: June 06, 2019 14:25
    • Updated: November 15, 2019 17:40
  • Licensing Software Update: v18.x
    • Created: June 06, 2019 14:25
    • Updated: January 22, 2020 21:17
  • Licensing Software Update: Versions v17 and earlier
    • Created: June 06, 2019 14:25
    • Updated: February 05, 2020 15:25
  • Act! Licensing Software Update
    • Created: June 06, 2019 14:25
    • Updated: January 21, 2020 20:12
  • Licensing Software Update: Active Subscribers Versions v19, v20 and v21
    • Created: June 06, 2019 14:24
    • Updated: November 18, 2019 13:55
  • Licensing Software Update: Act! Premium (Canceled w/Perpetual)
    • Created: June 06, 2019 14:24
    • Updated: July 25, 2019 21:53
  • Unable to create a Secondary Contact in Act! Premium (access via web) or Act! Premium Cloud when logged in as a Standard user with no permissions to Delete Records or when logged in as a Restricted user
    • Created: June 06, 2019 14:23
    • Updated: June 06, 2019 14:23
  • Error: "An error has occurred on the server and has been logged" after attaching documents to new unsaved contacts in Act! Premium (access via web)
    • Created: June 06, 2019 14:23
    • Updated: June 06, 2019 14:23
  • "Object Reference not set to an instance of an object" when trying to customise columns in Dashboards edit mode
    • Created: June 06, 2019 14:23
    • Updated: January 22, 2020 16:15
  • Act! Premium (access via web) List Views do not load when using Chrome v62
    • Created: June 06, 2019 14:22
    • Updated: July 04, 2019 14:12
  • History regarding and details column showing regarding line with much larger font size
    • Created: June 06, 2019 14:22
    • Updated: November 27, 2019 17:46
  • Calculated fields do not update if fields are on different tables
    • Created: June 06, 2019 14:22
    • Updated: November 15, 2019 15:45
  • Known issues and workarounds for using Microsoft Outlook 2016 with Act! v18 and v19
    • Created: June 06, 2019 14:22
    • Updated: January 17, 2020 00:01
  • Pop-up menus and dialogs in Act! Premium (access via web) and Act! Premium Cloud display in a new tab in Google Chrome version 59
    • Created: June 06, 2019 14:21
    • Updated: June 06, 2019 14:21
  • Drop-down value automatically cleared when clicking into a new drop-down
    • Created: June 06, 2019 14:20
    • Updated: June 06, 2019 14:20
  • When I select an option in a drop-down list I am logged out of Act! Premium (access via web)
    • Created: June 06, 2019 14:20
    • Updated: June 28, 2019 14:22
  • How can I get an update on a defect?
    • Created: June 06, 2019 14:20
    • Updated: June 06, 2019 14:20
  • Error: "Object Reference not set to an Instance of an object" when running spell check in Act! v19
    • Created: June 06, 2019 14:19
    • Updated: June 28, 2019 14:22
  • Error: “Invalid Chart FX Gauges License (0x00000001). Please contact Software FX Inc. Support” when attempting to view gauge charts within Dashboards in Act!
    • Created: June 06, 2019 14:18
    • Updated: June 06, 2019 14:18
  • Error: "Act! has stopped working" when trying to use the Documents tab, open history attachments, or when trying to attach a file to a note after running Windows Updates on or after January 26, 2016
    • Created: June 06, 2019 14:17
    • Updated: February 09, 2020 23:59
  • Yes/No fields unable to be renamed in Act!
    • Created: June 06, 2019 14:17
    • Updated: June 17, 2019 12:44
  • Error: “Could not authenticate user. Verify the name and password, and try again.” when logging into a remote database that has syncset criteria defined
    • Created: June 06, 2019 14:17
    • Updated: December 18, 2019 20:03
  • Error: “Act! Premium was unable to test your web server due to the following error: Client found response content type of ‘text/html; charset-utf-8’ but expected ‘text/xml’” when testing the Web Server on Windows 10
    • Created: June 06, 2019 14:17
    • Updated: June 28, 2019 12:30
  • Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer
    • Created: June 06, 2019 14:17
    • Updated: February 11, 2020 18:07
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