Known Issues
- Error: “Could not authenticate user. Verify the name and password, and try again.” when logging into a remote database that has syncset criteria defined
- Error: “Act! Premium was unable to test your web server due to the following error: Client found response content type of ‘text/html; charset-utf-8’ but expected ‘text/xml’” when testing the Web Server on Windows 10
- Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer
- Act! crashes when trying to use the documents tab, open history attachments, or when trying to attach a file to a note when using Act! on a Windows 10 computer
- Known issues and workarounds for using Act! v17 and later with Windows 10
- Error: "Unable to access Google calendar. Please log in to Google Calendar at least once before using Google Calendar Synchronization." when setting up Google Integration
- Error: "Length cannot be less than zero. Parameter name: length" when attempting to create a division operator for a calculated field
- Error: "Cannot open database "databasename" requested by the login. The login failed. Login failed for user 'sa'." when attempting to reindex an Act! database using Act! Diagnostics v17
- Customized Layouts with default layout file names get overwritten by default layouts after upgrading to Act! v17
- Sage ACT! Premium Mobile login screen not loading or reporting incorrectly that javascript is disabled
- When attempting to edit an .adt template in Word, customers are receiving Error: Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'.
- Contacts profile photo and other information are not displayed properly when viewing the LinkedIn pages from Social Updates or Web Info tab
- Custom OLEDB tables and fields in those tables require ActDiag OLEDB repair
- Contacts with company names will not sync with company creation enabled
- Linked Fields between Contacts and Companies are not updating properly
- Error: "The SA password entered is not correct, please reenter" When Attempting to Reset the SQL Server SA Password using ACTDIAG
- Error: "Conversion has been halted with the following message: The process cannot access the file 'pre7actdb.adb' because it is being used by another process." When Converting an ACT! 6.x Database to Sage ACT! 2013
- Error: "Could not load file or assembly 'Microsoft.Web.Services2, Version=2.0.3.0..." When Attempting to Access Preferences from Scratchpad Installed via Sage ACT! Premium (access via web)
- Licensing Software Update: Versions v19, v20 and v21
- How To Download and Apply Sage ACT! 2011 Service Pack 1 (includes Hot Fix 1)
- What issues have been fixed in Act! updates?
- Perform a custom action missing in Outlook 2013