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  1. Act! Knowledgebase
  2. Known Issues

Known Issues

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  • Act! crashes when trying to use the documents tab, open history attachments, or when trying to attach a file to a note when using Act! on a Windows 10 computer
    • Created: June 06, 2019 14:16
    • Updated: June 17, 2019 12:43
  • Known issues and workarounds for using Act! v17 and later with Windows 10
    • Created: June 06, 2019 14:16
    • Updated: August 07, 2019 15:12
  • Error: "Unable to access Google calendar. Please log in to Google Calendar at least once before using Google Calendar Synchronization." when setting up Google Integration
    • Created: June 06, 2019 14:16
    • Updated: June 06, 2019 14:16
  • Error: "Length cannot be less than zero. Parameter name: length" when attempting to create a division operator for a calculated field
    • Created: June 06, 2019 14:16
    • Updated: October 31, 2019 02:39
  • Error: "Cannot open database "databasename" requested by the login. The login failed. Login failed for user 'sa'." when attempting to reindex an Act! database using Act! Diagnostics v17
    • Created: June 06, 2019 14:16
    • Updated: January 31, 2020 19:27
  • Customized Layouts with default layout file names get overwritten by default layouts after upgrading to Act! v17
    • Created: June 06, 2019 14:16
    • Updated: December 29, 2019 20:23
  • Sage ACT! Premium Mobile login screen not loading or reporting incorrectly that javascript is disabled
    • Created: June 06, 2019 14:15
    • Updated: June 06, 2019 14:15
  • When attempting to edit an .adt template in Word, customers are receiving Error: Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'.
    • Created: June 06, 2019 14:15
    • Updated: June 17, 2019 12:42
  • Contacts profile photo and other information are not displayed properly when viewing the LinkedIn pages from Social Updates or Web Info tab
    • Created: June 06, 2019 14:14
    • Updated: June 06, 2019 14:14
  • Custom OLEDB tables and fields in those tables require ActDiag OLEDB repair
    • Created: June 06, 2019 14:14
    • Updated: June 07, 2019 13:44
  • Contacts with company names will not sync with company creation enabled
    • Created: June 06, 2019 14:14
    • Updated: June 07, 2019 13:44
  • Linked Fields between Contacts and Companies are not updating properly
    • Created: June 06, 2019 14:14
    • Updated: June 07, 2019 13:44
  • Error: "The SA password entered is not correct, please reenter" When Attempting to Reset the SQL Server SA Password using ACTDIAG
    • Created: June 06, 2019 14:13
    • Updated: December 06, 2019 17:48
  • Error: "Conversion has been halted with the following message: The process cannot access the file 'pre7actdb.adb' because it is being used by another process." When Converting an ACT! 6.x Database to Sage ACT! 2013
    • Created: June 06, 2019 14:12
    • Updated: June 17, 2019 12:41
  • Error: "Could not load file or assembly 'Microsoft.Web.Services2, Version=2.0.3.0..." When Attempting to Access Preferences from Scratchpad Installed via Sage ACT! Premium (access via web)
    • Created: June 06, 2019 14:12
    • Updated: June 06, 2019 14:12
  • Licensing Software Update: Versions v19, v20 and v21
    • Created: June 06, 2019 14:08
    • Updated: January 27, 2020 15:00
  • How To Download and Apply Sage ACT! 2011 Service Pack 1 (includes Hot Fix 1)
    • Created: June 06, 2019 14:07
    • Updated: June 17, 2019 12:38
  • What issues have been fixed in Act! updates?
    • Created: June 06, 2019 14:04
    • Updated: March 03, 2021 16:22
  • Perform a custom action missing in Outlook 2013
    • Created: June 06, 2019 13:58
    • Updated: June 06, 2019 13:58
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