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  1. Act! Knowledgebase
  2. Backup & Maintenance

Backup & Maintenance

Follow New articles New articles and comments
  • How often do you backup my Act! Premium Cloud database?
    • Created: June 06, 2019 14:24
    • Updated: January 09, 2020 17:59
  • How do I request to have a backup of my Act! Premium Cloud database restored?
    • Created: June 06, 2019 14:24
    • Updated: June 28, 2019 14:22
  • What to do if my Act! database files and folders have been encrypted by a virus?
    • Created: June 06, 2019 14:23
    • Updated: June 28, 2019 14:22
  • Option to back up database is grayed out
    • Created: June 06, 2019 14:21
    • Updated: January 26, 2020 16:37
  • Error: "Processing error occurred in Sync Trigger [...] No LUIDID value in CTL_SYNCTABLE. The transaction ended in the trigger. The batch has been aborted." when attempting Re-index or Rebuild Database Security
    • Created: June 06, 2019 14:20
    • Updated: June 06, 2019 14:20
  • How do I restore a database from a .BAK file?
    • Created: June 06, 2019 14:19
    • Updated: December 23, 2019 19:54
  • Option to include attachments with backup is grayed out
    • Created: June 06, 2019 14:18
    • Updated: June 06, 2019 14:18
  • What is the most recent version of the Act! Diagnostics utility?
    • Created: June 06, 2019 14:18
    • Updated: February 14, 2020 20:26
  • Error: “ActiveX control 8856F961-340a-11d0-a96b-00c04fd705a2 cannot be instantiated because the current thread is not a single threaded apartment” when performing a Check and Repair in Act!
    • Created: June 06, 2019 14:17
    • Updated: June 17, 2019 12:44
  • Error: “Directory Lookup for the file C:\[database file path] failed with operating system Error 5 (Access is denied).” When attempting to create a database backup or remote database
    • Created: June 06, 2019 14:17
    • Updated: January 04, 2020 00:45
  • How do I back up and restore my attachments separately from my database?
    • Created: June 06, 2019 14:17
    • Updated: June 17, 2019 12:44
  • Error: “Index was out of range. Must be a non-negative and less than the size of the collection. Parameter: index.” when running Check and Repair within Act!
    • Created: June 06, 2019 14:15
    • Updated: January 23, 2020 19:05
  • Error: "Named Pipes Provider, error: 0 - No process is on the other end of the pipe" when opening Actdiag.exe's database list
    • Created: June 06, 2019 14:14
    • Updated: June 17, 2019 12:42
  • Error: “Could not load file or assembly ‘Act.Framework.DataExchange.OutlookSync.dll’ or one of its dependencies. Attempt to access invalid address. (Exception from HRESULT: 0x800701E7)” when attempting to click Finish in the Act! Scheduler
    • Created: June 06, 2019 14:14
    • Updated: June 06, 2019 14:14
  • Error: “Unhandled exception has occurred in your application…” when attempting to view Server Security in Act! Diagnostics
    • Created: June 06, 2019 14:14
    • Updated: June 06, 2019 14:14
  • How to attach a database from a backup without doing a Restore
    • Created: June 06, 2019 14:14
    • Updated: November 21, 2019 20:10
  • "The following error occurred during backup. The backup was cancelled. An IO exception occurred while reading from or writing to the zip file. Type: Xceed.Zip.ZipArchive" when attempting to create a backup of my Act! database
    • Created: June 06, 2019 14:13
    • Updated: February 14, 2020 11:36
  • Error: "The following error occurred during backup. The backup was cancelled. The file item could not be opened for reading. Type: Xceed.FileSystem.DiskFile FullName: "C:\...\[file_name]"" when attempting to create an Act! backup
    • Created: June 06, 2019 14:13
    • Updated: July 30, 2019 13:27
  • How do I lock or unlock an Act! database?
    • Created: June 06, 2019 14:13
    • Updated: February 11, 2020 03:02
  • How to use the Move Database feature in Act! versions 2013 and later
    • Created: June 06, 2019 14:12
    • Updated: June 17, 2019 12:41
  • Error: "The action can't be completed because the file is open in SQL Server (ACT7) Close file and try again." When Copying Sage ACT! Database Files
    • Created: June 06, 2019 14:12
    • Updated: September 13, 2019 09:08
  • Error "Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit..." When Clicking on Database List in ACT! Diagnostics
    • Created: June 06, 2019 14:10
    • Updated: January 23, 2020 17:54
  • Error: "Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding..." When Attempting to Run Tasks From ACT! Diagnostics
    • Created: June 06, 2019 14:10
    • Updated: November 26, 2019 13:24
  • How to downgrade an Act! Premium database to Act! Pro
    • Created: June 06, 2019 14:10
    • Updated: January 16, 2020 08:50
  • Error: "Cannot insert duplicate key row in object 'sys.syscommittab' with unique index 'si_xdes_id'... error 2601" when attempting to back up, copy, repair, create a remote, or synchronize an Act! database
    • Created: June 06, 2019 14:10
    • Updated: November 19, 2019 15:57
  • Error: “Path to datastore is invalid. The backup did not complete.” While creating a backup of a shared Act! database
    • Created: June 06, 2019 14:09
    • Updated: January 17, 2020 17:00
  • Error: "An I/O exception occurred while copying the data from the item to its destination. Type: Xceed.FileSystem.DiskFile" when attempting to create an Act! remote database or backup
    • Created: June 06, 2019 14:08
    • Updated: January 09, 2020 09:35
  • Error: "The following error occurred during backup. The backup was canceled. Access to the path <supplemental files\backup> is denied"
    • Created: June 06, 2019 14:07
    • Updated: January 20, 2020 21:55
  • How do I rebuild the Act! database log (*.ALF) file?
    • Created: June 06, 2019 14:07
    • Updated: January 16, 2020 12:09
  • Act! Database Maintenance, Troubleshooting, Repair Services, and Conversion
    • Created: June 06, 2019 14:07
    • Updated: November 04, 2020 09:55
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