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  1. Act! Knowledgebase
  2. Remote Synchronization

Remote Synchronization

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  • Error: "Unable to acquire Sync Server object. Server Error Description: User is not permitted to sync. Contact your administrator for assistance." when attempting to synchronize a remote database
    • Created: August 28, 2020 10:26
    • Updated: August 28, 2020 10:26
  • Best Practice for Act! in the Cloud Synchronisation and Offline Clients
    • Created: April 14, 2020 12:45
    • Updated: April 14, 2020 13:08
  • Error: PRC_CHANGE_TRACKING_INITIALIZE Failed. PRC_REPORT_REBUILD_OLEDBOBJECTS: ERROR OCCURRED CALLING PRC_REPORT_MAKE_OLEDBVIEWS when checking for errors during remote database synchronisation
    • Created: June 06, 2019 14:22
    • Updated: July 02, 2019 12:36
  • Error: “Unable to acquire sync server object. Server error description: Object reference not set to an instance of an object.” when attempting to synchronize a remote database
    • Created: June 06, 2019 14:22
    • Updated: July 02, 2019 12:36
  • Error: “The file ‘C:\[file path]\[databasename].ADF’ is compressed but does not reside in a read-only database or file group. The file must be decompressed.” when attempting to restore a database backup or unpack a remote database
    • Created: June 06, 2019 14:22
    • Updated: August 01, 2019 13:26
  • The remote database synchronisation hangs at "Database modifications"
    • Created: June 06, 2019 14:22
    • Updated: September 09, 2020 08:21
  • An overflow error appears when attempting to download an Offline Client from Act! Premium Cloud
    • Created: June 06, 2019 14:21
    • Updated: July 02, 2019 12:37
  • Error: "Activity changes could not be saved. One or more of the Contacts or Associates may have been deleted, or this activity may have been deleted" when scheduling an Activity on behalf of another user on a remote database
    • Created: June 06, 2019 14:19
    • Updated: January 02, 2020 19:29
  • Error: "Synchronization has failed main database is locked" is displayed when attempting to synchronize my offline client
    • Created: June 06, 2019 14:19
    • Updated: January 03, 2020 16:42
  • How do I set my Offline Client to synchronize automatically to Act! Premium Cloud?
    • Created: June 06, 2019 14:19
    • Updated: July 11, 2019 14:20
  • Error: "The computer [Computer Name] could not be found" when synchronizing a remote database
    • Created: June 06, 2019 14:19
    • Updated: July 02, 2019 12:36
  • Error: “PRC_CHANGE_TRACKING_INITIALIZE Failed. The current transaction cannot be commited”
    • Created: June 06, 2019 14:18
    • Updated: February 25, 2020 10:06
  • Error: “Synchronization has failed. Property cannot be updated or deleted. Property ‘LicensedUserCount’ does not exist for ‘Object Specified’. Contact your administrator for assistance.” when syncing offline client to Act! Premium Cloud
    • Created: June 06, 2019 14:17
    • Updated: July 02, 2019 12:37
  • Error: "Failed to setup local sync entity. Datastore is inaccessible." when attempting to sync an offline client with Act! Premium Cloud
    • Created: June 06, 2019 14:17
    • Updated: February 10, 2020 02:27
  • How to manage the Act! Internet Sync Service
    • Created: June 06, 2019 14:16
    • Updated: January 30, 2020 22:40
  • How do I synchronize my remote database?
    • Created: June 06, 2019 14:15
    • Updated: August 14, 2019 21:58
  • How to create a remote database through Act! Premium (access via web) or Act! Cloud
    • Created: June 06, 2019 14:15
    • Updated: February 06, 2020 22:18
  • Error: "Failed to setup remote sync entity. Main database is inactive for sync." when attempting to synchronize a new remote database
    • Created: June 06, 2019 14:14
    • Updated: July 02, 2019 12:36
  • Error: “The database cannot be restored because it has been created in a newer version of SQL Server. Please contact your Administrator for assistance.” when attempting to unpack and restore a remote database
    • Created: June 06, 2019 14:13
    • Updated: November 21, 2019 22:07
  • Error: "Unable to acquire sync server object. Server error description: command loader could not be created due to password error" when trying to synchronize Act! remote database
    • Created: June 06, 2019 14:13
    • Updated: July 02, 2019 12:37
  • Error: "Exception of Type.System.Out of memory exception was thrown" when creating a remote database in Act!
    • Created: June 06, 2019 14:12
    • Updated: February 17, 2020 23:59
  • Error: "Unable to cast object of type 'System.Security.Principal.GenericPrincipal' to type 'System.Principal.WindowsPrincipal'." when attempting to create Remote Database in Act!
    • Created: June 06, 2019 14:12
    • Updated: July 09, 2019 10:02
  • How to Use the Remote Synchronization Setup Wizard in Act! versions 2013 and later
    • Created: June 06, 2019 14:12
    • Updated: July 02, 2019 12:36
  • Synchronization - Cannot cancel the database synchronization
    • Created: June 06, 2019 14:11
    • Updated: July 31, 2019 22:23
  • Error: "Synchronization has failed. The multi-part identifier "SRE.ROWEXCEPTIONID" could not be bound." when trying to synchronize a remote database
    • Created: June 06, 2019 14:10
    • Updated: July 02, 2019 12:36
  • I have successfully synchronised my remote database but cannot see all the information in my database
    • Created: June 06, 2019 14:10
    • Updated: July 02, 2019 12:37
  • Error: "Invalid URI the host name could not be parsed." Or "Invalid URI: A port was expected because of there is a colon (':') present" When Syncing a Remote Database
    • Created: June 06, 2019 14:10
    • Updated: July 02, 2019 12:36
  • Error: "Synchronization has failed. Server Error Description: Remote database information is unavailable. Please check if the remote database was deleted..." when attempting to sync a remote database in Act!
    • Created: June 06, 2019 14:10
    • Updated: July 02, 2019 12:37
  • Error: "The file could not be opened for reading” when creating a new remote database
    • Created: June 06, 2019 14:09
    • Updated: July 02, 2019 12:37
  • Error: “The SQL Database instance is unavailable. Contact your administrator for assistance.” When attempting to create a remote database or synchronize an existing remote database
    • Created: June 06, 2019 14:07
    • Updated: July 02, 2019 12:37
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