When I try to open my database, I receive the Error: “A General lock has been placed on this database” or “The database you are trying to access has been locked by an administrator”.
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: 2005 and later
This error will occur if the database has been locked.
- Login to the database as an Administrator user
- Unlock the database by following the steps in the following knowledgebase article:
How do I lock or unlock an Act! database?
- Test logging into the database as the user receiving the error message
Note: If you are an Act! Premium Cloud user and you are getting this error message when trying to log into the database as an Administrator user and there are no other Administrator users in your database, contact support for additional assistance:
North America: https://www.act.com/lp/contact-us
United Kingdom: https://www.act.com/en-uk/contact-us