How do I recover my Act! username or password if I have forgotten it?
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Version: 2005 and later
Note: This article does not apply to Act! Premium Cloud users. If you are using Act! Premium Cloud, refer to the following knowledgebase article:
How do I retrieve a forgotten Act! Premium Cloud username or password?
Answer ID How do I retrieve a forgotten Act! Premium Cloud username or password?
If you know your Act! database password, but are unsure of your username, begin with the “How to Determine the Database User Name” section below. Otherwise, if you are unsure of your user name, or both your user name and password, proceed to the “Username and Password Recovery” section.
How to Determine the Database User Name
When a user is created in a database, a contact record known as "My Record" is also created. By default, the contact name for your My Record is the same as your user name, however these can be changed independently of each other after the user is created. If you have not changed your Contact name since the creation of your login, you can use the Act! Diagnostics utility to determine your username by reviewing the My Record contact names that appear in the database Event Audit Logs, or User Logins report. To do this, follow the steps below that pertain to your version of Act!:
Note: User names are not case sensitive, but passwords are.
Act! User Login Report
- On your keyboard, press the Windows Key + R
- In the Run dialog, type actdiag, then press Enter
- Click Databases > Database Details List
- Left click the gray rectangle next to the name of your database to select your database
- Click Actions > Database Reports
- Under Put reports in this directory, verify or change the location you want to save the report under
- Under Miscellaneous, enable the option for User Logins, then click OK
- When the prompt appears saying Done, click OK
- At the top of the Database Reports window, click Go to Reports
- Look for a text file with a file name called User Login Report_for_[your database name].txt
- Open the text file, and look in the User Login Column for the username
- Use this username to attempt to login to the database
Username and Password Recovery
The process for recovering your Username and Password varies, depending on what region you are in. See the appropriate section below:
Click here if you are in the UK
If you are in the UK and need assistance retrieving your username and password, contact support using the information in the following link:
If you are in North America and you still unable to login to your database, you can purchase a one-time Username and/or Login Disclosure service. In order to purchase a one-time Username and/or Login Disclosure service, it is necessary to first download and complete the Login Disclosure form in the File Attachments section at the bottom of this article. Follow the instructions on the form to complete and submit it.
- If you have an older version of ACT! 6.x and below, to receive Login Disclosure Service, you must be either upgrading to a newer supported version of Act! or have a valid service contract.
- We cannot guarantee the amount of time spent on the Login Disclosure Service.