This error will result if the Publisher (Parent) database is not open, is not configured to Accept Incoming Syncs --or-- if you are unable to access the folder containing the Publisher database.
Issues accessing the folder in which the Publisher database is located have been documented in the following situations:
- Ensure that the Host database is set to receive Synchronizations.
- The computer name was entered incorrectly for the host computer in the Sync Server Connection dialog box.
- You are in a pure IP network without NetBIOS / WINS enabled and are not able to connect by computer name.
- You are trying to connect through a cable or DSL router to your internal host computer.
- Windows XP or other Personal Firewall software is blocking the port we're trying to communicate on.
- You have Application Synchronization enabled when it was setup as a Network Synchronization.
Publisher Database Configured to Accept Incoming Syncs
To ensure that the Publisher database is configured to Accept Incoming Syncs; click the Tools menu, point to Synchronize and (if necessary) enable this option.
This error will occur if you are not able to connect with the computer hosting the Main database. To test your connectivity; launch Windows Explorer (or My Computer), navigate to and open the folder containing the Main database. If you are not able to find or open this folder, please contact your network administrator.
If you are able to successfully access the folder which contains the Main database, close Windows Explorer (or My Computer) and attempt again to connect again through the Remote database. Establishing the connection through your file manager application first, may allow your Remote database to connect.
Verifying Host Computer Name and Connection Type
To resolve this issue, you must first verify that the Connection Type, and the Machine name of the computer hosting the Main database are correct in the Sync Server Connection dialog box. Follow the steps below:
- From the Remote database, click the Tools menu, and then click Synchronization Panel. The Synchronization - Select a Synchronization Task dialog box appears:
- Click the Manage Connection Information option in the User Tasks section. The Synchronization - Sync Server Connection dialog box appears:
- Ensure that the Connection Type field displays Network (inside a firewall) if you are using Application Synchronization.
- Ensure that Enter the Machine name of the computer hosting the Main database displays the correct name.
Hint: to determine the machine name of the computer hosting the Main database: From that computer, right-click the My Computer icon, and then click Properties from the shortcut menu. The Full computer name will be under the Computer Name tab (Windows XP, 2003 Server) or the Network Identification tab (Windows 2000).
Note: If you are not able to sync using the computer name in the Enter the Machine name of the computer hosting the Main database, in some case you can work around this by using the IP Address of the computer instead. This has been seen to work when connecting via VPN. You can use Telnet to test this. Use the following steps:
- Click the Windows Start button, and then click Run. The Run dialog box appears.
- Type cmd in the Open field, and then click OK. A Dos window appears.
- Type telnet <IP Address> <Port Number> and press the Enter key.
- An empty Dos window will appear with the IP Address displayed in the title bar.
If you see anything else you are not connected via telnet.
- If this is successful replace the computer name with the IP Address in the Enter the Machine name of the computer hosting the Main database field of the Synchronization - Sync Server Connection dialog box.
Click here for instructions on adding the Telnet Client in Windows Vista®
- Click Start button and select/type Control Panel.
- When the Control Panel dialog box appears, click Program & Features.
- In the left-hand panel, click Turn Windows features on or off.
- In the Windows Features dialog box, select the Telnet Client check box.
- Click OK and allow the Microsoft® Windows progress indicator to complete before proceeding.
IP Address of Host Machine
If you are in a pure IP network without NetBIOS / WINS enabled and are not able to connect by computer name; entering the IP address of the Host Machine in the Enter the Machine name of the computer hosting the Main database field may resolve this issue.
- From the host computer, click the Windows Start button, and then click Run. The Run dialog box appears.
- Type cmd into the Open field, and then click OK. The command prompt launches.
- Type ipconfig, and then press your Enter key.
Cable or DSL Router issues
If you are trying to connect through a cable or DSL router to your internal host computer, you will need to setup a VPN connection through this device and verify you can see your network. For information regarding VPN connections, refer to the following documents:
Answer ID: Can I Use Act! With a VPN (Virtual Private Network) Connection?
How to configure a VPN connection to your corporate network in Windows XP Professional
How to configure a VPN server by using Internet Security and Acceleration Server 2004
If a firewall is involved, it could be possible that it is blocking the connection. You may be able to resolve this by adding exceptions to your firewall to allow traffic to pass through the port being monitored by the sync server. For more information about using remote synchronization with your firewall, see the following knowledgebase article:
Using your antivirus/firewall software with Act!
Answer ID Using your antivirus/firewall software with Act!