You are editing records in your ACT! database. You click the browse button at a Phone field and then click the Edit Formats button. You discover that some records in your database have 5 choices available when formatting a phone field, others may only have Free Form. The phone format also may not be retaining the selection you changed it to.
ACT! is functioning as designed.
When you click the browse
button at a phone field, the Enter Phone Number dialog box appears.
Click the Edit Formats button. The Edit Phone Formats dialog box appears.
The phone format that is displayed is dependent upon the Country field for that contact. If you have never added phone formats for contacts from a specific Country, the only available Format will be Free Form. If you add Phone Formats to this field, all contact records using the same Country code will have those format options available.
ACT! is functioning as designed.
When you click the browse
button at a phone field, the Enter Phone Number dialog box appears.
Click the Edit Formats button. The Edit Phone Formats dialog box appears.
The phone format that is displayed is dependent upon the Country field for that contact. If you have never added phone formats for contacts from a specific Country, the only available Format will be Free Form. If you add Phone Formats to this field, all contact records using the same Country code will have those format options available.