Symptom: I am attempting to send an e-mail from Act! with Outlook as my mail client, but I receive the Error: “RPC Server not available”.
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2008 and later
Environment:
Third Party: Microsoft Office
Cause:
This error is known to occur for the following reasons:
Solution:
Incompatible version of Office
In order to use Act! with Office, you must be using a version of Office that is compatible with your version of Act!. For information on Office compatibility by version of Act!, refer to the following knowledgebase article:
Supported Versions of Microsoft® Office by Version of Act!
Answer ID Supported Versions of Microsoft® Office by Version of Act!
Act! and/or Outlook are running in Compatibility Mode (Windows 7)
System permissions (Windows Vista and later only)
It’s possible that files necessary to complete the action may not have full administrator access. You may be able to resolve this by permanently running both Act! and Outlook as an Administrator.
Damaged Office Normal.dot or Normal.dotm templates
You may be able to resolve this issue by renaming the Normal.dot (Office 2003) or Normal.dotm (Office 2007 and later) files and forcing Word to recreate them. Before proceeding with these steps, ensure that Word, Outlook, and Act! are all closed. Follow the steps below:
Damaged Microsoft Outlook installation
Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. If you require assistance repairing, uninstalling, or installing Microsoft Office, contact Microsoft of an IT professional for assistance.
This can occur when your Microsoft Outlook installation is damaged or did not install properly. Microsoft Office comes with testing and repair capabilities, which you may be able to use to repair the installation of Microsoft Outlook. For information, refer to the following Microsoft articles, depending on your version of Office:
Office 2010 and later: https://support.office.com/en-NZ/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
Office 2007: https://support.office.com/en-in/article/What-happened-to-Detect-and-Repair-bb491df1-6b37-4cf2-96a3-6bd97fbda6c1#bm20
Office 2003: https://support.microsoft.com/en-us/kb/822238
If repairing does not resolve the issue, it may be necessary to uninstall Office and reinstall it. If Office is uninstalled and reinstalled, it will be necessary to also uninstall and reinstall Act! once Office has finished installing in order to use Act! with Outlook.
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2008 and later
Environment:
Third Party: Microsoft Office
Cause:
This error is known to occur for the following reasons:
- You are attempting to use Act! with an incompatible version of Office
- Act! and/or Outlook are running in Compatibility Mode (Windows 7)
- System permissions on Outlook and Act! (Windows Vista and later only)
- The Office Normal.dot or Normal.dotm templates are damaged
- Your Microsoft Outlook installation is damaged
Solution:
Incompatible version of Office
In order to use Act! with Office, you must be using a version of Office that is compatible with your version of Act!. For information on Office compatibility by version of Act!, refer to the following knowledgebase article:
Supported Versions of Microsoft® Office by Version of Act!
Answer ID Supported Versions of Microsoft® Office by Version of Act!
Act! and/or Outlook are running in Compatibility Mode (Windows 7)
- Ensure Microsoft Outlook and Act! are closed
- Right-click the Microsoft Outlook shortcut, then choose Properties
- Click the Compatibility tab
- Ensure the option to "Run this program in compatibility mode for:" is not enabled, then click OK
- Right-click the Act! shortcut, then choose Properties
- Click the Compatibility tab
- Ensure the option to "Run this program in compatibility mode for:" is not enabled, then click OK
- Attempt to send an e-mail again to test
System permissions (Windows Vista and later only)
It’s possible that files necessary to complete the action may not have full administrator access. You may be able to resolve this by permanently running both Act! and Outlook as an Administrator.
- Ensure Microsoft Outlook and Act! are closed
- Right-click the Microsoft Outlook shortcut, then choose Properties
- Click the Compatibility tab
- Check the option to Run this program as an administrator, then click OK
- Right-click the Act! shortcut, then choose Properties
- Click the Compatibility tab
- Check the option to Run this program as an administrator, then click OK
- Launch Microsoft Outlook, then launch Act!
- In Act!, test clicking the contact email address again
Damaged Office Normal.dot or Normal.dotm templates
You may be able to resolve this issue by renaming the Normal.dot (Office 2003) or Normal.dotm (Office 2007 and later) files and forcing Word to recreate them. Before proceeding with these steps, ensure that Word, Outlook, and Act! are all closed. Follow the steps below:
- Depending on your version of Windows, browse to one of the following locations:
- Windows Vista and later: C:\Users\[Your Windows Username]\AppData\Roaming\Microsoft\Templates
- Server 2003 and Windows XP: C:\Documents and Settings\[Your Windows Username]\Application Data\Microsoft\Templates
- Windows Vista and later: C:\Users\[Your Windows Username]\AppData\Roaming\Microsoft\Templates
- In the Templates folder, rename any Normal.dot or Normal.dotm files to Normal.old, then close the Windows Explorer window
- Launch Microsoft Word to force Word to recreate the renamed files, then exit Word
- Launch Act! and attempt to send your email again
Damaged Microsoft Outlook installation
Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. If you require assistance repairing, uninstalling, or installing Microsoft Office, contact Microsoft of an IT professional for assistance.
This can occur when your Microsoft Outlook installation is damaged or did not install properly. Microsoft Office comes with testing and repair capabilities, which you may be able to use to repair the installation of Microsoft Outlook. For information, refer to the following Microsoft articles, depending on your version of Office:
Office 2010 and later: https://support.office.com/en-NZ/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
Office 2007: https://support.office.com/en-in/article/What-happened-to-Detect-and-Repair-bb491df1-6b37-4cf2-96a3-6bd97fbda6c1#bm20
Office 2003: https://support.microsoft.com/en-us/kb/822238
If repairing does not resolve the issue, it may be necessary to uninstall Office and reinstall it. If Office is uninstalled and reinstalled, it will be necessary to also uninstall and reinstall Act! once Office has finished installing in order to use Act! with Outlook.