Large Red X Appears on the Notes Tab, Contact List, and Calendar View

You are trying to view your Contact List, Calendar, or Notes tab and see that the data is replaced by a large red X.

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There is more than one possible cause for this issue. In most cases, this issue can be resolved by simply restarting your computer. If restarting does not resolve the issue, refer to the information below:


Reducing the time between Act! memory cleanups
This issue may also be accompanied by the error "Out of memory at line: 1", and is caused by a change in how .NET handles memory allocation in Windows. If you are using Act! v19.2 or later,  after rebooting your computer, follow the steps to decrease the time between Act! memory clearing cycles, found in the bottom section of the following Knowledgebase article:

Error: "Out of memory" when using Act!, and a red X inside a white box is visible across various areas in the program, such as menu bar or Notes section
Answer ID: Error: "Out of memory" when using Act!, and a red X inside a white box is visible across various areas in the program, such as menu bar or Notes section

Damaged Sage ACT! Preferences File

This issue may also be caused by a damaged ACT! preferences file. After rebooting your computer, follow the steps to manually rebuild you preferences file, found in the bottom section of the following Knowledgebase article:

Windows® Hardware Acceleration
If the issue persists, this may be caused by your graphics hardware acceleration setting being set to high. Lowering this setting can resolve this if the previous process was unsuccessful. Please see the section below that applies to your operating system:

Windows XP

1. Right-click the Windows Desktop, and then click Properties from the shortcut menu. The Display Properties dialog launches.
2. Under the Settings tab click the Advanced button. The Graphics Controller Properties dialog box appears:
   
   
    
3. Under the Troubleshoot tab, reduce your Hardware Acceleration (if anything other than None). If set to Full drag the slider to the first line (None) or the second line (Basic) from the left.
4. Click Apply, OK and then OK to close the Display Properties dialog box.
5. Test ACT!.

Windows Vista (ACT! 2008 and higher)




Windows 7 (ACT! 2010 and higher)

1. Close all open programs on your machine.
2. On your Desktop, right-click and select Personalize
3. On the Properties screen, select Display in the lower left corner.
4. Select Change Display Settings.
5. Select Advanced Settings.
6. Under the Troubleshoot tab, select Change Settings.
7. You will see the Hardware Acceleration slidebar. Use your mouse to move the slider to None or one notch before None.
8. You will then need to rebuild your preferences file. Follow the steps to manually rebuild you preferences file, found in the bottom section of the following Knowledgebase article:
   
   
   How To Rebuild Sage ACT! Preferences
   Answer ID: How to rebuild the Act! Preferences file
   
   
9. Click OK, then restart your computer to save the settings.
10. After the reboot, open ACT! and test.