How to manage the Act! Network Sync Service

Question:  How do I manage the Act! Network Sync Service
 
Product: 
Product Family:  Act!
Product:  Act! Premium (access via web)
Version: 2005 and higher
 

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Answer: 
 
Opening the Network Sync Service window
 
Launch the Act! Network Sync Service by Clicking Start > All Programs > Act! Network Sync > Act! Network Sync
 
Note: If nothing appears to happen, it’s likely that the Act! Network Sync service is open in the background. In this case, right-click the Act! Network Sync Service icon ( or ) from the Windows System Tray and select Show/Hide.
 
 
Once open, the following options are available to you:
 
Adding a Database to be monitored

1. Click Add…
2. Browse to the location of the Publisher database you wish to use for synchronization
3. Select the database PAD file, then click Open
4. Repeat for any additional Publisher databases you wish to use for synchronization

 
Removing a database from the list of monitored databases
 
Note: This does not delete the database, it only stops a Publisher database from accepting incoming synchronization.
 

1. Select a database in the list
2. Click Remove

 
Starting and Stopping the Sync Service
 

1. Click Start Sync Service (or Stop Sync Service if you’re trying to stop it)
2. When the notification appears, click OK

Note: This can also be started and stopped without opening the Sync Service panel by right-clicking the Act! Network Sync Service icon and selecting Start Service or Stop Service.
 
Viewing or changing the monitor Port

The Port number being used can be viewed under "Port..." (or "Monitor Port:" in some older versions). To change the port number:

1. Ensure the Network Sync Service is stopped
2. Click Port…
3. Enter the desired Port number
4. Click OK

 
Note: By default, the port that is used to monitor incoming syncs is port 65100. This port is recommended as it normally results in fewer conflicts, however it can be changed. These settings must be the same at both the Publisher and Subscriber database. Should you need to update the information on the Subscriber database, these settings can be changed in the Synchronization Panel, under Manage Connection Information, on the Subscriber database. For more information, refer to the following knowledgebase article:
 
How to Manage Remote Databases in Act!
Answer ID How to Manage Remote Databases in Act!
 
If you wish to run both the Application sync Service and the Network Sync Service, refer to the following knowledgebase article:
 
How to Enable Both Application and Network Synchronization to Run at the Same Time
Answer ID How to Enable Both Application and Network Synchronization to Run at the Same Time