When attempting to share a database or create a remote database, you find that respective option is grayed out.
There is more than one possible cause for this issue:
User Account Control / Windows® Account Permissions
This can be caused by the User Account Control (UAC) security of Microsoft® Windows® Vista, Windows 7 and Windows Server® 2008 by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level.
You can work around this issue by launching ACT! as an administrator or disabling UAC. Please refer to the following Knowledgebase Answers:
Answer ID: How to disable Windows User Account Control (UAC) in Windows Vista
Answer ID: How to Change or Disable User Account Control (UAC) in Windows® 7 & Windows Server® 2008
If disabling UAC or Run As Administrator do not resolve this issue, another option would be to enable the built-in Administrator account for Windows 10, then log into Windows under that account. Please see the following Knowledgebase article for instructions to enable the built-in Administrator account:
Answer ID: How To Enable the Built-In Administrator Account in Windows 10
Damaged Act! Preferences
This issue can result from a damaged Act! preferences file. You can attempt to resolve by manually rebuilding the preferences file. For instructions, please see the section called Alternate Method: Manually Rebuilding Preferences in the bottom half of the following Knowledgebase article:
Answer ID: How to rebuild the Act! Preferences file
Additional Options for Create Remote Database:
Synchronization not Enabled
In order to create a remote database, you must first enable synchronization in your main database. To this click the Enable Synchronization option in the Synchronization Panel.
No Sync Sets Created
In order to create a new remote database, you must first create a least one sync set to use with the remote. To create a new sync set, click the Manage Sync Set option on the Synchronization Panel, then click Create New Sync Set. For detailed instructions on how to manage sync sets, please see the following Knowledgebase article:
Answer ID: How to Manage Remote Database Sync Sets in Act!
Add-On CallOnCRM Installed
It has been found that disabling the CallOnCRM add-on will resolve this issue in Act! versions 2010 - 2013
- Use the instructions in the following article to install the Act! Add-on Manager plugin and disable CallOnCRM:
Title: How to Disable or Manage your Act! Add-Ons Using the Add-On Manager Tool for Act! versions 2010 to 2013
Answer ID: How to Disable or Manage your Act! Add-Ons Using the Add-On Manager Tool for Act! versions 2010 to 2013
- Test ability to create a remote database.
Add-On Advanced Layout Tools Installed
It has been found that having Advanced Layout Tools by Exponenciel installed can cause the Create Remote Database option to be disabled.
- Change contact layout to a layout that does not incorporate Advanced Layout Tools
- Close Act!
- Open Act!
- Attempt to create a remote database