Alarm window does not appear for Activities with scheduled Alarms

Symptom: I scheduled activities and chose the option to have an alarm, but the alarm window does not appear
 
Product Details: 
Product Family:  Act!
Product:  Act! Pro, Act! Premium
Version: 2011 and later
 

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Cause: 
 
This can occur due to Windows permissions or if there is an issue with the connection between the database and th Microsoft SQL Server (ACT7) instance.
 
Solution: 
 
Windows permissions (Windows Vista and later only)


If you have the Act! icon on your desktop:

1. Close Act!, then navigate to the desktop
2. Right-click the Act! icon, then choose Run as administrator
3. If prompted, click Allow
4. Test the scheduled alarms to verify

If you do not have the Act! icon on your desktop:

1. Close Act!, then depending on the edition of Act! you have installed, browse to one of the following locations:
   
   • Act! Pro and Premium: C:\Program Files (x86)\ACT\Act for Windows
     
   • Act! Premium (access via web): C:\Program Files (x86)\ACT\Act for Web
     
   
   Note: If you're on a 32-bit machine, change Program Files (x86) to Program Files in the paths listed above
    
2. Locate Act!.exe, right-click it, then choose run as Administrator
3. If prompted, click Allow
4. Test the scheduled alarms

 
 
 
Issues with database connection
 

1. Close Act! and make sure no one is logged into the database
2. Detach the database using Act! Diagnostics. For information, refer to the following knowledgebase article:
   
   How to detach an Act! database from the Microsoft SQL Server (ACT7) instance
   
    
3. Reattach the database using Act! Diagnostics. For more information, refer to the following knowledgebase article:
   
   How to attach an Act! database using the Act! Diagnostics utility (ActDiag)
   
    
4. Open Act! and test the scheduled alarms