You are trying to access your shared database and receive the following error:
"The last database opened cannot be located. This could be because the database files have been moved or deleted"
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2012 and later
This can be caused by the database that you are trying to access being moved or deleted, or if a Windows feature called Password Protected File Sharing is enabled on the server computer.
Database was moved
- Locate the PAD file for your database on the server computer
- Default location is:
- Windows® 7 and above: C:\Users\[username]\My Documents\Act\Act Data\Databases
- Copy this file to the client computer that is having issues accessing the database
- Double click on the PAD file that was copied to the client computer
- You should now be able to access the shared database
Password Protected File Sharing is enabled on the server (Windows Vista and later)
Note: This information is provided as a convenience. Act! does not provide support for Microsoft products or network configuration. If you require assistance, contact Microsoft or an IT Professional
To confirm whether Password Protected File Sharing is enabled:
- On the remote computer, press the Windows key + R to access the Run prompt
- Type: \\[server name], e.g, \\server01
- Click OK or press Enter and wait to see if you are prompted for a password or if you are able to access the server
- Repeat steps 1-3 using the server's IP Address instead of the server name, e.g.: \\192.168.X.X
Note: Sometimes the server name will not prompt for a username and password, but the IP address will.
If you are prompted for a username and a password when testing either of these, Password Protected File Sharing is enabled on the server. It is recommended that you talk with your network administrator before making any modifications to this feature.
If you cannot or do not wish to disable Password Protected File Sharing, you can work around it by using the following steps from the remote computer:
- On your keyboard, press the Windows key + R
- Type \\[servername] or \\[Server IP Address] and press Enter
Note: Type the one that resulted in prompting for the username and password
- When prompted for the username and password, enter the Windows Administrator username and password for the server
- Check the box to remember the credentials
- Click OK
Note: If you received the prompt on both the servername and the IP address, go back and test whichever one you did not type in step 2 and repeat the rest of the above steps if necessary
- Attempt to open the database again
Note: This process may need to be done again if the remote computer is rebooted
- Title: Error: "The database could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."
- Answer ID:
Error: "The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."