How do I uninstall Act! Pro, Act! Premium, or Act! Premium (access via web) v16 or later?
Product Family: Act!
Version: v16 and later
Note: Completely removing Act! from your computer is a two process function. When Act! is installed, the Act! program files are installed as well as the Microsoft® SQL Server® software and the creation of the SQL Server ACT7 instance. This process only removes the Act! program files.
Use the following steps to remove Act!:
- Open your Windows® Control Panel, and select Add/Remove Programs (for Windows XP and Windows Server® 2003) or Programs and Features ( for Windows Vista®, Windows® 7, and Windows Server 2008).
- Locate and select your installed Act! application (Act! Pro , Act! Premium, or Act! Premium (access via web)).
- Click the Change/Remove or Uninstall button. The InstallShield Wizard message box appears.
- Choose the option to Remove the software.
- When the Setup is prepared, the Act! Setup - Remove the program dialog box appears.
- Enable the Remove option, and then click Next. The Confirm Uninstall dialog box appears.
- Click OK. A progress indicator box appears.
Note: When the indicator window states Removing Backup Files, the uninstall process is near completion.
- When completed the Act! Setup - Uninstall Complete dialog box appears.
- Click Finish to complete the process and close the wizard.
- The Act! uninstall process does NOT remove either version (Standard or Express) of the Microsoft SQL Server software or the ACT7 instance. You can remove these from your Add or Remove Programs option. It is not recommended to remove the Microsoft SQL Server software as this could cause other programs to no longer function.
- Uninstalling Act! Premium (access via web) does not remove the APFW sites or the ACT application pool from Internet Information Services (IIS).
How to Remove the ACT7 Instance
For information on removing the Microsoft SQL Server ACT7 instance, please see the following Knowledgebase article:
How to uninstall the Microsoft SQL Server (ACT7) instance
Answer ID How to uninstall the Microsoft SQL Server (ACT7) instance