Symptom: Error"[SqlException (0x80131904): A connection was successfully established with the server, but then an error occurred during the login process. (provider: Named Pipes Provider, error: 0 - No process is on the other end of the pipe.)]" when opening the Database list in Actdiag.exe.
Product:
Product Family: Act!
Product: Act! Pro, Act! Premium
Cause: This can happen when Named Pipes are turned off, or the ACT7 instance does not have a correct username or password assigned to it.
Solution:
Option I: Turn on Named Pipes.
- Open SQL Server Connection Manager
- Expand SQL Native Client Configuration (32-bit)
- Click Client Protocols
- Right-Click Named Pipes
- Select Enabled
- Open Act! Diagnostics and attempt to access the database list
Option II: Run ResetSQL.bat
- Download ResetSQL.bat from the following Knowledgebase article:
Error "Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit..." When Clicking on Database List in ACT! Diagnostics
Answer ID Error "Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit..." When Clicking on Database List in ACT! Diagnostics - Run ResetSQL.bat as administrator
- Answer Yes to the question "Do you want to turn off Password policy?" and Yes to "Do you want to Reset SQL?"
- After running the file, open Act! Diagnostics and attempt to access the database list