Product Family: Act!
Product: Act! Pro, Premium (access via web)
Version: 2005 and later
This can be caused by a corrupted Act! Preference File or by incorrect Dots Per Inch (DPI) settings.
- Rebuild your preferences using the instructions in the following knowledgebase article:
How to rebuild the Act! Preferences File
Answer ID How to rebuild the Act! Preferences file
- Attempt to open the Layout Designer or switch layouts to test. If the issue persists, proceed to the next section
Incorrect DPI settings
If rebuilding the preferences does not resolve the issue, you may need to reduce the settings for your DPI. For more information, refer to the following knowledgebase article:
Issues using Act! with large or custom size Dots Per Inch (DPI) Display Settings
Answer ID Issues using Act! with large or custom size Dots Per Inch (DPI) Display Settings