When I try to open Act!, I get the Error: “Object reference not set to an instance of an object”.
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2005 and later
This error can occur if the Act! Preferences File is damaged, or if the database is damaged
Damaged Act! Preferences File
- Rebuild the Act! Preferences File. For instructions, refer to the following knowledgebase article:
How To Rebuild the Act! Preferences File
Answer ID How to rebuild the Act! Preferences file
- Attempt to open Act! again to test. If it still occurs, refer to Damaged database section
- Perform database maintenance. For more information, refer to the following knowledgebase article:
Act! Database Rebuild and Repair Procedures
Answer ID Act! database rebuild and repair procedures
- Attempt to open Act! again to test