When I try to open an Act! database, it displays a blank screen.
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web) (server-side only)
Version: v17 and later
This issue can be caused by damaged Act! preferences.
- Ensure Act! is closed
- Rebuild the preferences using the steps in the following knowledgebase article:
How to rebuild the Act! Preferences file
Answer ID How to rebuild the Act! Preferences file
- Attempt to open the Act! database to test