Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web) (Server side only)
The most recent version of the Act! Diagnostics utility is: 18.104.22.168
Verifying your current version:
You can verify whether or not you already have the latest version by using the following steps:
- Press the Windows key + R on your keyboard to bring up the Run dialog
- Type actdiag into the Run dialog, then press Enter
- When the disclaimer appears, click OK
- In Act! Diagnostics, click Help > About Act! Diagnostics
Updating Act! Diagnostics without having to update Act!
If the version installed is lower than the version mentioned above, and you would like to use the latest version, it can be downloaded from the attachments section of this article for your convenience. You can replace your outdated version of the Act! Diagnostics utility in the program files of your Act! installation by following the steps below:
- Download and save the Act_Diagnostics_v20_1.exe to one of the following directories, depending on your operating system type and version of Act!
Act! Pro, Act! Premium
- 64-bit operating system: C:\Program Files (x86)\ACT\Act for Windows
- 32-bit operating system: C:\Program Files\ACT\Act for Windows
Act! Premium (access via web)
- 64-bit operating system: C:\Program Files (x86)\ACT\Act for Web
- 32-bit operating system: C:\Program Files\ACT\Act for Web
- Once saved, use Windows Explorer to browse to the location you saved the file to
- Locate actdiag.exe, then rename it to actdiagOLD.exe
- Locate the Act_Diagnostics_v20_1.exe file and rename it to actdiag.exe
Once replaced, the updated version of the Act! Diagnostics Utility will open when you type actdiag into the Run dialog and press Enter.
Note: Clicking Help > ActDiag User's Guide in the tool downloaded from this article will not bring up the User's Guide also included in this article. It will bring up the User's Guide included in your current installation of Act!. If you wish to view the User's Guide for the tool attached to this article, you will either need to download it from this article and open it manually, or copy it to the same directory you saved the Act! Diagnostics tool to, overwriting when prompted.