Product Family: Act!
Product: Act! Premium Cloud
OS: Windows 10
Cause: This is due to the database being locked, it's possible that a lock has remained on the database when modifications were applied to the layout or another area of the database.
Note: You may wish to check that your colleagues are not making modifications to the database before following the steps below.
You can unlock your database in Cloud by following the steps below:
- Log on to the database as an Administrator user
Note: If you are not an Administrator User you will have to contact Technical Support to unlock the database by submitting a ticket at https://www.act.com/contact-us
- Go to Tools > Database Maintenance and select Lock\Unlock database
- In the new window that appears click the Unlock button
- Test synchronizing your Offline Client