I am attempting to import data from Microsoft Excel and the import option is grayed out

Symptom: I am attempting to import data from Microsoft Excel and the import option is grayed out

Product Details: 
Product Family: Act!
Product: Act! Premium 
Version: 2010 and later

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Cause:This can occur due to a restriction on user permissions in Act!.

Solution:

1. Log into the database as an Administrator or Manager user
2. Test importing data again

Related Information:
For more information about the capabilities of user levels in Act!, refer to the following knowledgebase article:

Security Roles in Act!