Product Family: Act!
Product: Act! Pro, Act! Premium
Version: v16 and later
This will occur if you hover over the hyperlink too long. When you initially hover over the hyperlink, your mouse cursor becomes the hand cursor, or link select cursor that allows you to actually open the website. If you hover the mouse over the hyperlink for 3 seconds or longer, the cursor will change to the text select and will allow you to edit the contents of the field when you click into it.
- Hover your mouse over the web address field for less than 3 seconds
- Click the hyperlink to verify the page opens
Note: If you return to Act! after successfully opening a hyperlink, the Website field will be in edit mode and you will not be able to click the hyperlink again until you click into another field to edit it. The same will apply if you return to Act!, then navigate to a new contact without clicking out of the Website field. The Website field for the next contact will be in edit mode until you click outside of the field.