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How to enable trace logging for Microsoft Outlook integration in Act!

Question: How do I enable trace logging for Outlook integration in Act!?
 
Product Details: 
Product Family:  Act!
Product: Act! Pro, Act! Premium
Version: v19 and later
 
Environment:
Third Party:  Microsoft Outlook
 


Answer: 
  1. Ensure Act! is closed
  2. Browse to one of the following locations, depending on your operating system (OS) type:

    64-bit OS: C:\Program Files (x86)\ACT\ACT for Windows
    32-bit OS: C:\Program Files\ACT\ACT for Windows
     
  3. Open the following file in a text editor, such as Notepad, depending on whether you are using the 32-bit or 64-bit version of Outlook:

    64-bit Outlook: Act.Outlook64.Service.exe.config
    32-bit Outlook: Act!.Integration.exe.config
     
  4. Towards the bottom of the file, locate the following section:


    <system.diagnostics>
      <switches>
        <!--Logging Levels: value =
          0 – Off
          1 – Error
          2 – Warning
          3 – Info
          4 – Verbose
        -->
        <!-- New High Level Log Categories - beginning with ACT! 12.1 -->
        <add name="ACTCommonSwitch" value="0" />
        <add name="ACTFrameworkSwitch" value="0" />
        <add name="ACTApplicationSwitch" value="0" />
        <!-- The categories below are not used in new code, but still exist in legacy code
             (i.e., you may need to set the logging levels for both the old (below)
             and the new (above) categories for now -->
    <add name="ACTCoreSwitch" value="0" />
    <add name="ACTUISwitch" value="0" />
    <add name="ACTIntegrationSwitch" value="0" />
    <add name="ACTSecuritySwitch" value="0" />
    <add name="ACTSyncSwitch" value="0" />
    <add name="ACTSyncSetupSwitch" value="0" />
    <add name="ACTDesignTimeSwitch" value="0" />
    <add name="ACTExtendedSwitch" value="0" />
    <add name="ACTReportingSwitch" value="0" />
    <add name="ACTGDISnapshotSwitch" value="0" />
    </switches>

     
  5. Change the switch values from value=“0” to value=“4”
  6. Save the file, then close it
  7. In the Task Manager, end one of the following processes, depending on whether you are using the 32-bit or 64-bit version of Outlook:

    64-bit Outlook: Act.Outlook64.Service.exe
    32-bit Outlook: Act!.Integration.exe
     
  8. Restart the service you ended by double-clicking it from within the directory in step 2

After restarting the service, information on any errors that may occur when using Outlook integration with Act! will begin being logged within one of the following files, depending on whether you are using the 32-bit or 64-bit version of Outlook:
 
64-bit Outlook:
  • C:\Users\[Windows Username]\AppData\Roaming\ACT\ACT Data\ Act.Outlook64.Service.xml
  • C:\Users\[Windows Username]\AppData\Roaming\ACT\ACT Data\Act.Outlook64.Service2.xml
 
32-bit Outlook:
  • C:\Users\[Windows Username]\AppData\Roaming\ACT\ACT Data\Act!.Integration.xml
  • C:\Users\[Windows Username]\AppData\Roaming\ACT\ACT Data\ Act!.Integration2.xml

Information in these files can be used for troubleshooting errors when using Outlook integration with Act!. 

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