Product Family: Act!
Product: Act! Premium, Act! Premium (access via web)
This is functioning as designed. In Act! v20, the Dashboards option is disabled by default to eliminate confusion with the new Act! Insight feature.
- Re-enable the Dashboards by following the steps in the following knowledgebase article:
How do I access the original Act! Dashboards feature in Act! v20?
- Verify that you are now able to access the original Dashboards