Product Family: Act!
Product: Act! Pro, Act! Premium
Third Party: Outlook 2010 (32 bit) version 14.0.7188.5002
This can occur due to a damaged Office installation.
The following steps may resolve the issue:
- Run Office repairs as directed in Option 4 of the article below:
Templates are saved as Microsoft Word Documents (.doc) instead of Act! Document Templates (.adt)
- Reboot PC
- Attempt to mail merge to test