When I click Email message (from template) in the Write menu the Merging Records window opens and closes but no email is created

Symptom: When I select Email message (from template) in the Write menu the Merging Records window opens and closes but no email is created

Product Details: 
Product Family: Act!
Product: Act! Premium 
Version: 19.2

Environment:
OS: Windows 10 
Third Party: Outlook 2016

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Cause:
This can happen if there is not an email address on the Contact record.

Solution:
Enter a valid e-mail address for the Contact.

1. Go to the Detail View of the Contact record
   
2. Locate the email field and click within it
   
3. Type a valid e-mail address for the Contact
   
4. Click the Save icon in the toolbar
   
5. Test merge