Symptom: Error: "Act! has stopped working" when clicking the e-mail address or e-mail button on a contact record
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 20
Environment:
OS: Microsoft Windows 7
Cause: This can be due to Act! running in Compatibility mode.
Solution:
Follow the steps below to check Compatibility mode:
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 20
Environment:
OS: Microsoft Windows 7
Cause: This can be due to Act! running in Compatibility mode.
Solution:
Follow the steps below to check Compatibility mode:
- Ensure Act! is closed
- Right click the Act! icon on your Desktop and select Properties
- Click the Compatibility tab
- Ensure the Compatibility mode is set to Windows 7
- Click Apply, then OK
- Launch Act! to test