Symptom: I have configured email integration between Act! and Outlook, and when I try to send an email, Outlook displays a security warning: “A program is trying to access e-mail address information stored in Outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date. For more information about e-mail safety and how you might be able to avoid getting this warning, click Help.”
The warning dialog gives the option to Allow access for a specified amount of time, or to Deny access.
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: v20.1 and higher
Third Party: Microsoft Outlook
This message will occur if you do not have an antivirus program installed on your computer, or your anti-virus is disabled or not up to date. If no antivirus is detected, Microsoft Outlook will present a warning when connecting to third-party programs as a safeguard against malicious viruses that spread themselves by sending messages to people listed in Contacts.
These security warnings can be prevented by ensuring that antivirus is installed, enabled, and up-to-date. For more information about this warning message, refer to the following Microsoft documentation:
I get warnings about a program accessing email address information or sending email on my behalf
Note: This information is provided as a convenience. Act! does not provide support for antivirus installation or configuration. For assistance, contact an IT professional.