Symptom: Act! v19, v20 or v21 will not activate or re-activate and you are unable to login to your software.
Cause:
We were informed that an embedded third-party software component of Act! that facilitates licensing services would be discontinued by the manufacturer at the end of 2018. Read the full statement here.
Once retired, Act! v19, v20 and v21* will no longer be able to:
*Note: If you are a NEW Act! subscriber and purchased after November 19th, 2018, (i.e. you are not upgrading from a different version), you will NOT be affected by this issue.
Once retired, standard subscription entitlement checks and/or taking the actions listed above will cause Act! to fail and you will no longer be able to access your database.
As an active Act! subscriber, you are entitled to receive updates that help ensure your software continues to run optimally. See below for the full list of available updates.
Solution:
It is recommended that you upgrade to Act! v21. Should you elect to remain on version 18.x, 19.x, or 20.x, updates for these older versions that address this specific licensing issue are available below. Failure to take action will result in imminent loss of access to your database in 2019.
Update 4 for v21.0 is available now and can be downloaded below
Update 8 for v20.1 is available now and can be downloaded below
Update 9 for v20.0 is available now and can be downloaded below
Update 5 for v19.2 is available now and can be downloaded below
Update 7 for v18.2 is available now and can be downloaded below*
*If you are currently running v18.x, click Licensing Software Update: v18.x for additional information.
Updates can be found below and in the Act! Download Center.
Available Updates:
If you are an Act! Premium in the Cloud or Act! Premium Plus in the Cloud user, and running an offline client, click Licensing Software Update: Cloud with Offline Client.
If you are a Swiftpage emarketing user, please note that Swiftpage emarketing is not compatible with Act! v21, so we recommend that you migrate from Swiftpage emarketing to Act! Marketing Automation. For a comparison of the two, please see this KB: What’s the difference between Act! Marketing Automation and Swiftpage emarketing?
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Product Details:
- Product Family: Act!
- Product: Act! Premium, Act! Premium Plus
- Version: v19, v20 and v21
Cause:
We were informed that an embedded third-party software component of Act! that facilitates licensing services would be discontinued by the manufacturer at the end of 2018. Read the full statement here.
Once retired, Act! v19, v20 and v21* will no longer be able to:
- Install Act! on new machines
- Re-activate Act! on existing machines
- Modify your user count
- Make key modifications to existing machines (eg. Motherboard swap, network card swap)
- Verify active subscriber status automatically
*Note: If you are a NEW Act! subscriber and purchased after November 19th, 2018, (i.e. you are not upgrading from a different version), you will NOT be affected by this issue.
Once retired, standard subscription entitlement checks and/or taking the actions listed above will cause Act! to fail and you will no longer be able to access your database.
As an active Act! subscriber, you are entitled to receive updates that help ensure your software continues to run optimally. See below for the full list of available updates.
Solution:
It is recommended that you upgrade to Act! v21. Should you elect to remain on version 18.x, 19.x, or 20.x, updates for these older versions that address this specific licensing issue are available below. Failure to take action will result in imminent loss of access to your database in 2019.
Update 4 for v21.0 is available now and can be downloaded below
Update 8 for v20.1 is available now and can be downloaded below
Update 9 for v20.0 is available now and can be downloaded below
Update 5 for v19.2 is available now and can be downloaded below
Update 7 for v18.2 is available now and can be downloaded below*
*If you are currently running v18.x, click Licensing Software Update: v18.x for additional information.
Updates can be found below and in the Act! Download Center.
Available Updates:
| Version | Premium | Pro |
|---|---|---|
| Act! v21.0 Update 4 | Download Here | Download Here |
| Act! v20.1 Update 8 | Download Here | Download Here |
| Act! v20.0 Update 9 | Download Here | Download Here |
| Act! v19.2 Update 5 | Download Here | Download Here |
| Act! v18.2 Update 7 | Download Here | Download Here |
If you are an Act! Premium in the Cloud or Act! Premium Plus in the Cloud user, and running an offline client, click Licensing Software Update: Cloud with Offline Client.
If you are a Swiftpage emarketing user, please note that Swiftpage emarketing is not compatible with Act! v21, so we recommend that you migrate from Swiftpage emarketing to Act! Marketing Automation. For a comparison of the two, please see this KB: What’s the difference between Act! Marketing Automation and Swiftpage emarketing?