You were redirected from an old link. You can come here directly next time by visiting help.act.com. Please update any bookmarks you have.
This article has been retired
You followed a link to an out of date article which has now been retired. Please try searching for your issue here to find up to date solutions.
QuickBooks Information Message: "The company file cannot be closed at this time because there is another application (ACT!) which is using it. You must close that application before you can close the company file."
When you attempt to close QuickBooks, you receive the following message:
This is a known issue.
To work around this issue: Close ACT!, and then wait a few seconds before attempting to close QuickBooks.