This issue will occur if the most recent label, envelope, report, or document template used was at (or near) the bottom of the list in the ACT! Print dialog box and you have deleted one or more label, envelope or report files --or-- opened to a different database that does not include all of the same label, envelope or report files as the original database.
ACT! remembers the position in the list of the last template used for each printout type and stores this values in Preferences.
When you return to the Print dialog box to access this printout type, if the Preferences refer to a position in the list that does not exist, you will receive this error:
Follow the steps below to work around this issue:
- Click OK to the error, click any different label envelope or report from a position at or near the top of the list, and then click Print. The Define Filters dialog box appears:
- Change the Send the report output to option to Text File, ensure that Current Contact is enabled in the Create report for section, and then click OK. A Save As dialog box appears.
- Change the Save in location to the Windows Desktop (to make it easy to delete this file), ensure that a File name is displayed, and then click Save. Windows Notepad launches with your single contact merged:
- Close Notepad.
- View your Windows Desktop and drag this Notepad (.TXT) file to the Recycle Bin (if desired).
You may now return to the Print dialog box for this label, envelope or report without error.