- Product Family: Act!
- Product: Act! Pro, Act! Premium
- Version: v19, v20 and v21
We were informed that an embedded third-party software component of Act! that facilitates licensing services would be discontinued by the manufacturer at the end of 2018. Read the full statement here.
Once retired, Act! v19, v20 and v21* will no longer be able to:
- Install Act! on new machines
- Re-activate Act! on existing machines
- Modify your user count
- Make key modifications to existing machines (eg. Motherboard swap, network card swap)
*Note: If you are a NEW Act! customer (i.e. you are not upgrading from a different version), and you have purchased v21 on or after November 19th, 2018, you will NOT be affected by this issue.
If you make any of the changes listed above after the 3rd party licensing component has been retired, your Act! product will fail to re-activate and you will lose access to the software completely.
In accordance with the Act! Support Obsolescence Policy, you are using a supported version of Act! and have been provided with a new licensing component for your version at no additional charge.
- North America, South America, Australia and New Zealand: Act! Support Obsolescence Policy
- Europe, UK and Rest of the World: Act! Support Obsolescence Policy
In order to ensure uninterrupted access to your product in 2019, you must apply the update provided for your version.
Update 4 for v21.0 is available now and can be downloaded below
Update 8 for v20.1 is available now and can be downloaded below
Update 9 for v20.0 is available now and can be downloaded below
Update 5 for v19.2 is available now and can be downloaded below
Updates can be found below and in the Act! Download Center.
|Act! v21.0 Update 4||Download Here||Download Here|
|Act! v20.1 Update 8||Download Here||Download Here|
|Act! v20.0 Update 9||Download Here||Download Here|
|Act! v19.2 Update 5||Download Here||Download Here|
If you are a Swiftpage emarketing user, please note that Swiftpage emarketing is not compatible with Act! v21, so we recommend that you migrate from Swiftpage emarketing to Act! Marketing Automation. For a comparison of the two, please see this KB: What’s the difference between Act! Marketing Automation and Swiftpage emarketing?