Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2009 and later
This can occur due to a missing or damaged Act! program file, or due to invalid permissions on the computer.
Missing or damaged Act! program file
Note: Prior to proceeding, it is necessary to ensure that Windows explorer is configured to show extensions for known file types. For information on how to verify this setting, refer to the following Microsoft documentation:
How to show or hide file name extensions in Windows Explorer
You may be able to resolve this issue by replacing the “Act.UI.Designer.Report.Data.xml” file from the installation media for your version of Act!.
- Close Act!
- Navigate to your C:\ drive and open the folder that the Act! installation files were extracted to
Note: For example, if you have installed Act! Premium v19.2, the folder will look something like “Act!_Premium _v19sp2x146”. The numbers will vary depending on what version you have downloaded and installed, but the format of the folder name will look the same, regardless of the version
- From this folder, depending on what edition you have installed, go to one of the following folder paths:
- Act! Pro: \ACTSTD\program files\ACT\ActInstallDir
- Act! Premium: \ACTWG\program files\ACT\ActInstallDir
- Act! Premium (access via web): \ACTForWeb\program files\ACT\ActInstallDir
- Locate, right-click, and copy the “Act.UI.Designer.Report.Data.xml” file
- Navigate to one of the following locations, depending on which edition of Act! you have installed:
- Act! Pro or Premium: C:\Program Files (x86)\ACT\ACT for Windows
- Act! Premium (access via web): C:\Program Files (x86)\ACT\Act for Web
Note: If you are on a 32-bit version of Windows, replace the “Program Files (x86)” folder shown above with “Program Files”
- Paste the file copied in step 4 into the folder in step 5
- If prompted to overwrite, the file do so
- Launch Act! and attempt to run the report again to test
You may be able to resolve this issue by running Act! as an Administrator or by disabling User Account Control (UAC).
Option 1 – Run Act! as an administrator
- Close Act! then navigate to your desktop
- Right-click the Act! icon and choose Run as administrator
- If prompted, click Allow
- Attempt to run the report again to test
Option 2 – Disable UAC
Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. For assistance with configuring or disabling UAC, contact Microsoft or an IT professional.
If running Act! as an administrator is unsuccessful, you may need to disable UAC. For more information about configuring UAC, refer to the following Microsoft documentation:
Guided Help: Adjust User Account Control settings in Windows 7 and Windows 8