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Act! Compatibility Matrix

  • Updated

Summary: This article lists Act! compatibility with different operating systems, databases and integration.

PLEASE NOTE: The below article does not reference Act! CRM (SaaS). If you are looking for Act! CRM (SaaS) system requirements, please click here. If you would like to explore the Act! CRM (SaaS) Knowledgebase, please click here.

Windows versions

Important Notes:
  • All versions of Act! that are compatible with Server 2012 R2 or Server 2016 are also compatible with the Server Essentials editions of those operating systems
  • Due to limitations of Internet Information Services (IIS), installation of Act! Premium (access via web) to any Home Premium version of Windows is not supported, nor can it be completed. For specific information about applicable versions of Windows, refer to the system requirements for your version of Act! Premium (access via web):

    What are the system requirements for Act!?
    Answer ID What are the system requirements for Act!?
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  98 ME NT 4.0 2000 XP Server 2003 Vista Server 2008 Server 2008 R2 Windows
7		 Windows
8 & 8.1		 Small
Business
Server
2011		 Server 2012 Server 2012 R2 Windows 10 Server 2016 Server 2019 Windows 11
ACT! 6
 X X X X X                          
ACT! 2005 (v7)
       X X X
(not Small Business Server)		                        
ACT! 2006 ( v8)
       X X X                        
ACT! 2007 (v9)
       X X X                        
ACT! 2008 (v10)
         X X X                      
ACT! 2009 (v11)
         X X X

X
(not Small Business Server)

                    
ACT! 2010 (v12)
         X X X X1   X                
ACT! 2011(v13)
         X X X X1  

X

                
ACT! 2012 (v14)
         X X X X1   X                
ACT! 2013 (v15)
         X2 X X X1 X X X3 X3 X3          
Act! v16
         X2 X X X1 X X X X X          
Act! v17
         X2 X X X1 X X X X X X X      
Act! v18
         X2 X4 X4 X1 X X X X4 X X X      
Act! v19                 X X X X4 X X X X5    
Act! v20                 X X X X4 X X X X    
Act! v21                 X X X X6 X X X X X7  
Act! v22                     X   X X X X X  
Act! v23                     X     X X X X  
Act! v24                           X8 X X X X

1 Act! Premium (access via web) is not compatible with Server 2008 Small Business Server or Server 2008 Foundation edition.

2 Act! Premium for Web 2013 and above is not compatible with Windows XP.

3 Requires ACT! 2013 Service Pack 1.

4 Upgrade support only. Clean installs not supported.

5 Requires v19.2

6 Now incompatible due to .NET Framework update.

7 Requires v21.1

8 Only supported for upgrades as Server 2012 R2 is not compatible with SQL 2019. Please see the Database section below for SQL compatibility with Act! v24

Handhelds

Note: Sage ACT! Connect has been discontinued and is no longer supported. We are able to recommend a 3rd party solution via Handheld Contact.

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Palm OS 3.5 - 5.4
Pocket PC 2000/2002
Android
Windows Mobile
Nokia Symbian
Blackberry
ACT! 6

X

X

 

3.0 - 4.2

 

 
ACT! 2005 (v7)

X

X

 

3.0 - 4.2

 

 
ACT! 2006 ( v8)

X

X

 

3.0 - 4.2

 

 
ACT! 2007 (v9)

X

X

 

3.0 - 5.0

 

 
ACT! 2008 (v10)

X

X

 

3.0 - 5.0

 

 
ACT! 2009 (v11)

X

X

 

3.0 - 6.0

 

 
ACT! 2010 (v12)

X

X

X

X

X

X
ACT! 2011(v13)

 

 

X

X

X

X
ACT! 2012 (v14)

 

 

X

X

X

X
ACT! 2013 (v15)

 

 

X

X

X

X
Database
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  FoxPro MSDE MS SQL Server 2000 SQL Express 2005 SQL Standard 2005 SQL
Express
2008		 SQL Standard 2008 SQL Express 2008 (R2) SQL Standard 2008
(R2)		 SQL Express 2012 SQL Standard 2012 SQL Express 2014 SQL Standard 2014 SQL Express 2016 SQL Standard 2016 SQL Express 2019 SQL Standard 2019
ACT! 6
 X                                
ACT! 2005 (v7)
   X Workgroups only                            
ACT! 2006 ( v8)
   X Workgroups only                            
ACT! 2007 (v9)
       X Premium Only                        
ACT! 2008 (v10)
       X Premium Only                        
ACT! 2009 (v11)
       X Premium Only                        
ACT! 2010 (v12)
       X Premium Only X Premium Only                    
ACT! 2011(v13)
               X Premium Only                
ACT! 2012 (v14)
               X Premium Only                
ACT! 2013 (v15)
               X Premium Only                
Act! v16
               X Premium Only X1 Premium Only1            
Act! v17
               X Premium Only X Premium Only X Premium Only        
Act! v18
               X Premium Only X Premium Only X Premium Only        
Act! v19
               X Premium Only X Premium Only X Premium Only X2 Premium Only2    
Act! v20
               X Premium Only X Premium Only X Premium Only X Premium Only     
Act! v21
               X Premium Only X Premium Only X Premium Only X  Premium Only    
Act! v22
               Upgrades Only Upgrades for Subscribers Only X Subscribers Only X Subscribers Only X  Subscribers Only    
Act! v23
               Upgrades Only Upgrades for Subscribers Only X Subscribers Only X Subscribers Only X  Subscribers Only    
Act! v24
                       X Subscribers Only X  Subscribers Only X  Subscribers Only

1 The SQL 2008 Express (R2) instance must be configured first and then manually upgraded to SQL 2012.

2 Requires v19.2

Accounting Links (UK editions only)

Act! Link for Accounting

To view the current compatibility list for Act! Link for Accounting, please refer to the following knowledgebase article:

What is the compatibility for Act! Link for Accounting? (UK Only)

Disclaimer: Act! no longer develops or supports the accounting integrations listed below. Therefore, the information in the subsections below is offered "as is" and will no longer be updated. If you need assistance with issues pertaining the integrations listed below, please refer your questions to an Act! Certified Consultant

For more information around obsolescence of this feature, please refer to KB 38556, or visit our web site for details of supported accounting integration products.

Accounting Integration (SData) Note: Accounting Integration is not compatible with Act! Premium for Web (access via web).

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Sage Accounts 2010 (v16)
Sage Accounts 2011 (v17)
Sage Accounts 2012 (v18)
Sage Accounts 2013 (v19)
Sage Accounts 2014 (v20)
Sage Accounts 2015 (v21)

ACT! 2010 (v12.2)1

Yes

Yes

Yes

Yes

Yes

Partial2

ACT! 2011 (v13)1

Yes

Yes

Yes

Yes

Yes

Partial2

ACT! 2012 (v14)

No

No

Yes

Yes

Yes

Partial2

ACT! 2013 (v15)

No

No

Yes

Yes

Yes

Partial2

Act! v16

No

No

Yes

Yes

Yes

Partial2

Act! v17

No

No

Yes

Yes

Yes

Partial2

1 Requires Sage ACT! 2010.2/2011.1 Integration Update for Accounts 2012 and above
Act2010_2011_integration_update

2 Please go through the standard troubleshooting steps. If these do not resolve the issue then we cannot offer any further support.

See the following article for current known issues.

Title: Act! Accounting Integration (SData) compatibility with Sage 50 Accounts 2015
Answer ID: Act! Accounting Integration (SData) compatibility with Sage 50 Accounts 2015
ACT! Link Driver for Sage Accounts Note: ACT! Link Driver for Sage Accounts is not compatible with Act! Premium for Web (access via web).

 
Driver Version
Compatible Sage Accounts Versions
Compatible Instant Accounts Versions

ACT! for Line 50 (v6)

1.0.0.26
1.0.0.27
1.0.0.32

v8 - v12

v8 - v12

ACT! 2005 (v7)

1.0.0.46
1.0.0.48

v9 - v12

v10 - v12

ACT! 2006 (v8)

1.0.0.48

v9 - v12

v10 - v12

ACT! 2007 (v9)

1.0.0.50

v9 - v19

v10 - v18

ACT! 2008 (v10)

1.0.0.50

v9 - v19

v10 - v18

ACT! 2009 (v11)

1.0.0.50

v9 - v19

v10 - v18

ACT! 2010 (v12)

1.0.0.53

v9 - v19

v10 - v18

ACT! 2011 (v13)

1.0.0.53

v9 - v19

v10 - v18

ACT! 2012 (v14)

1.0.0.53

v9 - v19

v10 - v18

ACT! 2013 (v15)

1.0.0.53

v9 - v20

v10 - v19

Act! v161

1.0.0.53

v9 - v21

v10 - v20

Act! v171

1.0.0.53

v9 - v21

v10 - v20

Note: ACT! Link Driver for Sage Accounts is not compatible with 64-bit versions of Windows.

1 Partial Compatibility - Accounts data in the Sage Accounting Program tab does not display correctly in these versions

Sage Line 100
 
Driver Version
Compatible Line 100 Versions

ACT! for Line 100 (v6)

1.0.0.12
1.0.0.14

v7 - v8
Sage MMS
 
Driver Version
Compatible MMS Versions

ACT! for MMS (v6)

9.0.0.1
9.0.0.2

v1

ACT! 2005 (v7)

10.0.0.6

v1 - v2.31

ACT! 2006 (v8)

10.0.0.6

v2.2 - v3.5

ACT! 2007 (v9)

10.0.0.1

v3.52

1 Some features will not work if MMS is below version 2.2.
2 Requires ACT 2007 MMS 3.5 Link Hotfix:
http://support.sage.co.uk/default.aspx?page=22&did=68bcad1d-6731-4458-a0bd-b40d86a00682

Sage 200
  Driver Version Compatible Sage 200 Versions

ACT! 2007 (v9.0.1)

10.0.0.7

v4
TAS
 
Driver Version
Compatible TAS Versions

ACT! 2008 (v10)

 

v7.12 - 8.0

ACT! 2009 (v11)

 

v7.12 - 8.0

ACT! 2010 (v12)

3.0.250

v7.12 - 8.0

ACT! 2011 (v13)

3.0.251

v7.12 - 8.0
ACT! 2012 (v14) 3.0.252 v7.12 - 8.0

ACT! 2013 (v15)

Driver currently in development

Driver currently in development

Drivers are available from http://support.tassoftware.co.uk

Microsoft Office integration
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  2000 2002 (XP) 2003 2007 2010 2013 365 2016 2019
ACT! 6
 X X Word only1            
ACT! 2005 (v7)
 X X X            
ACT! 2006 ( v8)
 X X X            
ACT! 2007 (v9)
 X X X            
ACT! 2008 (v10)
   X X X          
ACT! 2009 (v11)
   X X X          
ACT! 2010 (v12)
   X X X          
ACT! 2011(v13)
     X X X        
ACT! 2012 (v14)
     X X X        
ACT! 2013 (v15)
     X X X X2      
Act! v16
     X X X X X3    
Act! v17
       X X X X3    
Act! v18
       X X X X3 X  
Act! v19
         X X X3 X  
Act! v20
         X4 X X3 X  
Act! v21
           X X3 X X5
Act! v22
           X X3 X X
Act! v23
           X X3 X X
Act! v24
           X X3 X X

Note: 64-bit and Click-to-Run versions of Microsoft Office are only supported in Act! v19 and later.


1Microsoft Word Integration for ACT! v6 requires the ACT 6.0 Hotfix for Word 2003

2Requires Service Pack 1

3Office, 365, as a web based service, is only supported on Act! v20.1 and later. Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365. Alternatively, Act! Premium v18 and later users with an active subscription can utilize the Act! Premium Contact Link with Office 365 2013 and later. For more information, refer to Frequently Asked Questions about the Act! Premium Contact Link and What is the difference between the Act! Premium Contact Link and the Act! Outlook Integration?

4 Office 2010 is not supported in Act! v20.1 or later

5 Requires v21.1.

Email integration
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  CC:Mail Lotus Notes Eudora Outlook Express Outlook 2000 Outlook 2002 (XP) Outlook 2003 Outlook 2007 Outlook 2010 Outlook 2013 Outlook 365 Outlook 2016 Outlook 2019
ACT! 6 6.0 5.0 5.2 5.5 - 6.0 X X              
ACT! 2005 (v7)     5.2 - 6.0 5.5 - 6.0 X X X            
ACT! 2006 ( v8)   6.5 5.2 - 6.0 5.5 - 6.0 X X X            
ACT! 2007 (v9)   6.5 5.2 - 6.0 5.5 - 6.0 X X X            
ACT! 2008 (v10)   6.5 5.2 5.5 - 6.0   X X X          
ACT! 2009 (v11)   6.5 - 8.0 5.2 6.0   X X X          
ACT! 2010 (v12)   6.5 - 8.0 5.2 6.0   X X X          
ACT! 2011 (v13)   6.5 - 8.0 5.2 6.0     X X X        
ACT! 2012 (v14)   6.5 - 8.0 5.2 6.0     X X X        
ACT! 2013 (v15)   6.5 - 8.5   6.0     X X X X1      
Act! v16   6.5 - 8.5         X X X X X2    
Act! v17   6.5 - 8.5           X X X X2    
Act! v18   8.0 - 8.5           X X X X2 X  
Act! v19                 X X X2 X  
Act! v20                 X3 X X2 X  
Act! v21                   X X X X4
Act! v22                   X X X X
Act! v23                   X X X X
Act! v24                   X X X X

Note: 64-bit versions of Microsoft Office are only supported in Act! v19 and newer.

Note: Outlook Express is not included on Windows 7 or Vista. This was superseded by Windows Mail and Windows Live Mail on these operating systems, however ACT! is not compatible with these applications.

 

1 Requires Service Pack 1

2 Office, 365, as a web based service, is only supported on Act! v20.1 and later. Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365. Alternatively, Act! Premium v18 and later users with an active subscription can utilize the Act! Premium Contact Link with Office 365 2013 and later. For more information, refer to Frequently Asked Questions about the Act! Premium Contact Link and What is the difference between the Act! Premium Contact Link and the Act! Outlook Integration?

3 Office 2010 is not supported in Act! v20.1 or later

4 Due to the timing of the v21 release, final certification for Office 2019 has not been completed against Act! v21. This is planned for v21.1. Office 2019 is a separate product from Office 365, and is an on premise, standalone license.

 

Miscellaneous
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  Adobe Reader Terminal Server .NET Novell Networking
ACT! 6      
Netware 3.12 - 5.0
ACT! 2005 (v7)
5.0, 6.0
  
1.1
  
ACT! 2006 ( v8)
5.0, 6.0
X
1.1
  
ACT! 2007 (v9)
5.0, 6.0
X
2.0
  
ACT! 2008 (v10)
6.0, 7.0, 8.0
X
2.0
  
ACT! 2009 (v11)
6.0, 7.0, 8.0
X
2.0
  
ACT! 2010 (v12)
6.0, 7.0, 8.0
X
3.5
  
ACT! 2011(v13)
6.0, 7.0, 8.0
X
3.5
  
ACT! 2012 (v14)
6.0, 7.0, 8.0
X
3.5
  
ACT! 2013 (v15)
6.0, 7.0, 8.0
X
4.0
  
Act! v16
6.0 - 11.0
X
4.0, 4.5, 4.61
  
Act! v17
6.0 - 11.0
X
4.0, 4.5, 4.6
  
Act! v18
6.0 - 11.0
X
4.0, 4.5, 4.6
  
Act! v19
6.0 - 11.0
X
4.0, 4.5, 4.6
  
Act! v20
6.0 - 11.0
X
4.0, 4.5, 4.6
  
Act! v21
6.0 - 11.0
X
4.0, 4.5, 4.6, 4.72
  
Act! v22
6.0 - 11.0
X
4.0, 4.5, 4.6, 4.72
  
Act! v23
6.0 - 11.0
X
4.0, 4.5, 4.6, 4.72
  
Act! v24
6.0 - 11.0
X
4.0, 4.5, 4.6, 4.72
  

1 Act! v16 requires all program updates to be installed in order to be compatible with .NET 4.6
2 Required for computers running web client Office integration
Web Browsers
Note: From v21.1 onwards both Internet Explorer and Google Chrome can be used for Outlook or Google integration. For version 21.0 and earlier, the only browser that Act! Premium (access via web) Outlook or Google synchronization can be initiated from is Internet Explorer, however if you use a different browser after the integration has been installed, you can still configure the preferences and initiate sync by right-clicking the icon in the Windows system tray, then selecting the desired option.
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  Internet Explorer Microsoft Edge Safari (iOS) Firefox Chrome1 Chrome for Mac IIS (for Web editions)
ACT! 6
5.5, 6.0
          
4.0, 5.0
ACT! 2005 (v7)
5.5, 6.0
          
5.0, 6.0
ACT! 2006 (v8)
5.5, 6.0
          
5.0, 6.0
ACT! 2007 (v9)
5.5, 6.0
          
5.0, 6.0
ACT! 2008 (v10)
6.0, 7.0
          
5.1 (XP), 6.0, 7.0
ACT! 2009 (v11)
6.0, 7.0
  
3.0
      
5.1 (XP), 6.0, 7.0
ACT! 2010 (v12)
6.0, 7.0, 8.0
  
3.0
      
5.1 (XP), 6.0, 7.0
ACT! 2011 (v13)
6.0, 7.0, 8.0
    
3.5 - 3.6
    
5.1 (XP), 6.0, 7.0
ACT! 2012 (v14)
7.0, 8.0, 9.0
    
3.5 - 6.0
    
5.1 (XP), 6.0, 7.0
ACT! 2013 (v15)
7.0, 8.0, 9.0, 10.02
  
iOS4, iOS53, iOS62
3.6
    
6.0, 7.0
Act! v16
7.0, 8.0, 9.0, 10.0, 11.04
  
iOS4 - iOS8
3.6
Yes5
  
6.0 - 8.0
Act! v17
7.0, 8.0, 9.0, 10.0, 11.04
  
iOS4 - iOS8
3.6
Yes5
  
6.0 - 8.0
Act! v18
11.0.16
  
iOS8 - iOS9
3.6
v44.0
  
6.0 - 8.0
Act! v19
11.0.16
  
iOS8 - Latest
  
v44.0 - latest
  
6.0 - 8.0
Act! v20
11.0.16
  
iOS8 - Latest
  
v44.0 - latest
Yes
6.0 - 8.0
Act! v21
11.0.16
  
iOS8 - Latest
  
v44.0 - latest
Yes
6.0 - 8.0
Act! v22
11.0.16
  
No longer supported7
  
v44.0 - latest
Yes
6.0 - 8.0
Act! v23  
v79 - latest
No longer supported7
  
v44.0 - latest
Yes
6.0 - 8.0
Act! v24  
v79 - latest
No longer supported7
  
v44.0 - latest
Yes
6.0 - 8.0

1 Chrome for iPad is not supported.

2 Requires ACT! 2013 Service Pack 1.

3 Safari support when accessing Act! Premium Mobile via an iPhone or iPad.

4 Requires Act! for Web to be added to Compatibility View.

5 Due to changes in the Chrome browser, support for Chrome requires a workaround for some versions of Act!. More information here.

6 Compatibility View not required or recommended.

7 To make use of a mobile solution for Act!, please use the Act! Companion app. More information can be found here.

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