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How to reset Google Integration settings in Act! using the Act! Diagnostics utility

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Question:
How do I reset the Google Integration settings remove my Google account information from my Act! database preference table?

Product Details:
Product Family: Act!
Products: Act! Pro, Act! Premium
Version: 2013 (v15) and later



Answer:
  1. Ensure any shared database users are logged out of Act! and lock the database. For instructions on locking the database, refer to the following knowledgebase article:

    How do I lock or unlock an Act! database?


    Note: Failure to make sure other users are logged out can result in the Google Integration settings failing to reset

  2. Close Act!
  3. On your keyboard, press the Windows Key + R to bring up the Run dialog
  4. In the Run dialog, type actdiag then press Enter
  5. Click Databases > Database Details List (or Database List in Act! v18.0 and earlier)
  6. Locate the database currently assigned to integrate with Google, then click the gray box next to it to highlight it
  7. Right-click the database and select Reset Database Preferences
  8. Check the box for Delete Preferences based on this keyword
  9. In the field below, type _GI_
  10. Click OK then, when the completion notification appears, click OK again


Note: This process will not revoke Act! Google Integration access to your Google account. To do this, please see the following knowlegdebase article:

How to revoke Act! Google Integration access from your Google account
Answer ID How to revoke Act! Google Integration access from your Google account

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