Product Family: Act!
Product: Act! Premium
Third Party: Microsoft Outlook 2013
This can occur due to incorrect or conflicting data held in Outlook's Auto-Complete list.
Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. For assistance with the information below, refer to Microsoft or an IT Professional
- Turn off or clear the Auto-Complete list by following the steps in the following Microsoft documentation:
Manage suggested recipients in the To, Cc, and Bcc boxes with Auto-Complete
- Test your mail merge again
Note: If the above steps do not work, you may need to create a new Outlook profile. For more information, refer to the following Microsoft documentation:
How to create profile and set up an e-mail account in Outlook