Symptom: Act! v19, v20 or v21 will not activate or re-activate and you are unable to login to your software.
Cause:
We were informed that an embedded third-party software component of Act! that facilitates licensing services would be discontinued by the manufacturer at the end of 2018. Read the full statement here.
Once retired, Act! v19, v20 and v21 will no longer be able to:
If you make any of the changes listed above after the 3rd party licensing component has been retired, your Act! product will fail to re-activate and you will lose access to the software completely.
In accordance with the Act! Support Obsolescence Policy, because you are using a supported version of Act!, a one-time new licensing component for your version is available to you at no additional charge.
Solution:
In order to ensure uninterrupted access to your product in 2019 it is strongly recommended that you upgrade to the current version of Act! (v21) or apply the one-time complimentary licensing component for your version at no additional charge.
If you are a Swiftpage emarketing user, please note that Swiftpage emarketing is not compatible with Act! v21, so we recommend that you migrate from Swiftpage emarketing to Act! Marketing Automation. For a comparison of the two, please see this KB: What’s the difference between Act! Marketing Automation and Swiftpage emarketing?
Update 4 for v21.0 is available now and can be downloaded below
Update 8 for v20.1 is available now and can be downloaded below
Update 9 for v20.0 is available now and can be downloaded below
Update 5 for v19.2 is available now and can be downloaded below
Update 7 for v18.2 is available now and can be downloaded below*
*If you are currently running v18.x, click Licensing Software Update: v18.x for additional information.
Updates can be found below and in the Act! Download Center.
Available Updates:
-
Product Details:
- Product Family: Act!
- Product: Act! Premium, Act! Premium Plus
- Version: v19, v20 and v21
Cause:
We were informed that an embedded third-party software component of Act! that facilitates licensing services would be discontinued by the manufacturer at the end of 2018. Read the full statement here.
Once retired, Act! v19, v20 and v21 will no longer be able to:
- Install Act! on new machines
- Re-activate Act! on existing machines
- Modify your user count
- Make key modifications to existing machines (eg. Motherboard swap, network card swap)
If you make any of the changes listed above after the 3rd party licensing component has been retired, your Act! product will fail to re-activate and you will lose access to the software completely.
In accordance with the Act! Support Obsolescence Policy, because you are using a supported version of Act!, a one-time new licensing component for your version is available to you at no additional charge.
- North America, South America, Australia and New Zealand: Act! Support Obsolescence Policy
- Europe, UK and Rest of the World: Act! Support Obsolescence Policy
Solution:
In order to ensure uninterrupted access to your product in 2019 it is strongly recommended that you upgrade to the current version of Act! (v21) or apply the one-time complimentary licensing component for your version at no additional charge.
If you are a Swiftpage emarketing user, please note that Swiftpage emarketing is not compatible with Act! v21, so we recommend that you migrate from Swiftpage emarketing to Act! Marketing Automation. For a comparison of the two, please see this KB: What’s the difference between Act! Marketing Automation and Swiftpage emarketing?
Update 4 for v21.0 is available now and can be downloaded below
Update 8 for v20.1 is available now and can be downloaded below
Update 9 for v20.0 is available now and can be downloaded below
Update 5 for v19.2 is available now and can be downloaded below
Update 7 for v18.2 is available now and can be downloaded below*
*If you are currently running v18.x, click Licensing Software Update: v18.x for additional information.
Updates can be found below and in the Act! Download Center.
Available Updates:
| Version | Premium | Pro |
|---|---|---|
| Act! v21.0 Update 4 | Download Here | Download Here |
| Act! v20.1 Update 8 | Download Here | Download Here |
| Act! v20.0 Update 9 | Download Here | Download Here |
| Act! v19.2 Update 5 | Download Here | Download Here |
| Act! v18.2 Update 7 | Download Here | Download Here |