Question: How do I install Act! v22 access via web?
Product Details:
Product Family: Act! Growth Suite
Tier: Professional, Premier, Ultimate
Version: v22
Answer:
Note: If you are upgrading from a previous version of Act!, refer to the following knowledgebase article before following installation steps:
How do I upgrade to Act! v22 from a previous version?
Installation Prerequisites
IMPORTANT: Before installing Act!, read the information below.
- Prior to installing Act!, ensure that your computer meets the system requirements. For information regarding the system requirements for Act! v22, go to http://act.com/products/system/v22
- Ensure that you are logged into the computer as a Local Administrator
- If you plan to have two or more Act! users, all connected to the same database and the database is on a separate server, you do not need to install Microsoft SQL Server Express on every computer. However, some features will be unavailable on machines you choose not to install Microsoft SQL Server Express on. For information, refer to the following knowledgebase article:
Do I need to install Microsoft SQL Server when I install Act!? - If you plan to use Microsoft Office integration features, ensure that compatible versions of Outlook, Word, and Excel are installed and working correctly before you install Act!. If you install Outlook, Word, or Excel after you install Act!, the integration will not function.
- Act! v22 automatically installs the Act! Web API. If you have a previous version of the Act! Web API, you must uninstall it before you can install Act! v22. For information on uninstalling the Act! Web API, refer to the following knowledgebase article:
How do I uninstall the Act! Web API?
Downloading Act!
You will find your Act! download link in the email that was sent to you after you purchased, if you are unable to locate your download link, contact your sales rep, or contact customer service via chat. You can find contact information on one of the following pages, depending on your region:
- North America: https://www.act.com/contact-us
- United Kingdom: https://www.act.com/en-uk/contact-us
Once you have located your download link, follow the steps below depending on your web browser:
Note: Some firewalls may block you from downloading the software. It may be necessary to temporarily disable your firewall in order to complete the download. Act! does not provide support for firewall configuration. For assistance with disabling your firewall, consult your firewall developer’s documentation or contact an IT professional.
Downloading in Internet Explorer
Downloading in Mozilla Firefox
Installing Act! (Web)
Warning: You may be prompted to reboot multiple times during the installation. If so, click Yes to allow the installer to reboot. When you log back into your computer, the installation process should continue
Follow the steps below depending on your desired installation type:
Typical Installation: Install Act! with default settings in the default location
Custom Installation: Install Act! without SQL Server Express or to a custom location
Post Installation Configuration Tasks
After installation is complete, additional post installation configuration tasks are necessary in order to access Act! via the web. Refer to the Act! v22 Premium Web Administrators guide for additional setup and configuration information. For more information, refer to the following knowledgebase article:
Act! v22 access via web Web Administrator's Guide