Symptom: When I try to synchronize my database I receive the Error: “Unable to acquire Sync Server object. Server Error Description: User is not permitted to sync. Contact your administrator for assistance."
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Cloud
This error will occur if there is a discrepancy in the Log On Status between the Act! user currently logged into the remote database, and the same user record on the main database. This could also affect a user logged into a remote database who synchronizes with an Act! Cloud database.
The error will occur if the user trying to synchronize is no longer Active in the main database, or if their Security Role level has been changed.
Within the main Act! database (typically the database being held on your server, or else the Cloud database if you are using Act! Cloud), go to Tools > Manage Users (You will need to log in as an Administrator or System Manager to do this).
Identify the Remote User in the list.
Check the Log On Status. If this is set to Inactive you will need to click Edit user Information and change the status to Active.
Check the Security Role. If this has been set to Restricted or Browse, the user will not have permission to sync. Again you will need to click Edit user Information and change the Security Role to Standard or above.
Once the changes have been made, you can try syncing again on the remote database.