Symptom: Outlook Integration Mail-Merge Emails Stuck in Drafts Folder
Product Details:
Product Family: Act!
Version: v18 and later
Environment:
Third Party: Microsoft Office 2016, Office 365
Answer:
This issue has been resolved in Act! v23 Update 5. If you are experiencing this issue and are using an earlier version, we would strongly suggest that you upgrade. You can find a link to the update for v23 here.
If you are using an older version of Act! and are experiencing this issue, please see below for further information.
Important Update July 30th 2021
Following the July 13th 2021 Microsoft Outlook updates there are new reports that Act! mail-merge emails are getting stuck in the Outlook drafts folder.
Update August 5th 2021
Using Act! v23 and Office 365 the following has been verified;
Channels and Builds that Act! mail-merge to email is getting stuck in Outlook drafts
- Current Channel Version 2107 (Build 14228.20226)
- Monthly Enterprise Version 2105 (Build 14026.20334)
- Monthly Enterprise Version 2104 (Build 13.929.20434)
- Semi-Annual Preview Version 2102 (Build 13801.20808)
- Semi-Annual Version 2102 (Build 13801.20808)
Update August 18th 2021
Our team have identified a cause and a fix is pending release. The targeted release date is August 23rd 2021 - This fix has now been released, please see the information on v23 Update 5 above.
Channels and Builds where Act! mail-merge to email is working
- Semi-Annual Version 2008 (Build 13127.21704)
- Semi-Annual Version 2002 (Build 12527.21986)
Other information:
For Act! mail-merge to email to be working with Outlook 365 right now, Outlook must be on the Semi-Annual Channel with one of the two known working builds above. The steps to get one of those builds are:
- Switch to or already be on the Semi-Annual Channel
- Use the Microsoft Office Deployment Tool to revert to an earlier version of Office
More information about how to complete the steps above can be found at the following Microsoft article.
How to revert to an earlier version of Office
Note: This information is provided as a convenience. Act! LLC does not provide support for Microsoft products. For assistance with the update channel, contact Microsoft or an IT Professional.