Symptom: Outlook Integration Mail-Merge Emails Stuck in Drafts Folder
Product Family: Act!
Version: v18 and later
Third Party: Microsoft Office 2016, Office 365
From around September 9th 2020 there have been growing reports of mail-merge emails getting stuck in the Outlook draft folder.
This issue is caused by a Microsoft update that has been released to the Current and Semi-Annual (preview) channels for Microsoft Office. The issue has been verified in builds 2008 and 2009.
The recommended action at this stage is to set your Outlook update channel to Semi-Annual to prevent this issue from occurring. This is the channel that Microsoft recommends for any users that have add-ons.
More information on this can be found here:
Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. For assistance switching your update channel, contact Microsoft or an IT Professional.