Product Family: Act!
When using 3rd party plugins it is recommended to verify with the vendor that the plugin is compatible with Act! v24. It is highly likely that the plugin will need to be reinstalled after the Act! upgrade due to our installation directory for plugins changing
Microsoft Outlook or Google Synchronization Users
If you use Microsoft Outlook synchronization or Google synchronization with Act!, refer to one of the following knowledgebase articles, depending on whether you are using Microsoft Outlook or Google:
What is the recommended way to upgrade from Act! 20.0 and earlier to Act! 20.1 and later if I sync Act! with Microsoft Outlook?
What is the recommended way to upgrade from Act! 20.0 and earlier to Act! 20.1 and later if I sync Act! with Google?
It is CRITICAL that you create backups of any databases on your computer prior to upgrading. Once you have installed Act! v24 and updated your database to Act! v24 from the previous version you CANNOT revert back without uninstalling Act! v24, reinstalling your previous version of Act!, then restoring from the backup that was taken prior to upgrading.
How to back up and restore an Act! database
Shared Database, Remote Database, and Offline Client Users
All users must upgrade to the same version of Act! in order to continue sharing the database. Users who have not upgraded will not be able to access the database. Once upgraded on the server, remote database and Offline Client users who have not upgraded will not be able to synchronize. It is strongly recommended that remote database and Offline Client users do not attempt to synchronize until after the main database and all remote databases or Offline Clients are upgraded and converted to the new version.
If you are using Network and Internet sync services, these must be uninstalled and reinstalled using the Act! v24 download files. For more information refer to the following knowledgebase articles:
How do I uninstall the Act! Network Sync Service?
How do I install and configure the Act! Network Sync Service?
How to uninstall the Act! Internet Sync Service
How do I install and configure the Act! Internet Sync Service?
Note: If you are using Application synchronization (built-in sync service), this is upgraded along with the program and does not require installation of a separate service.
Upgrading the Act! program
Note: If you have already installed Act! v24, skip to the next section
Note for Act! access via web users: Act! v24 automatically installs the Act! Web API. If you are upgrading from Act! v18.2, 19.0, 19.1 or 19.2 and were using the Act! Web API with your previous version of Act! access via web, you must also uninstall it before proceeding. For information regarding uninstalling the Act! Web API, refer to the following knowledgebase article:
How do I uninstall the Act! Web API?
- Ensure that a backup has been created of your database
- Ensure that all users have logged out of the database
- Install Act! v24 using the installation instructions in one of the following knowledgebase articles below:
How do I install Act! v24?
How do I install Act! v24 access via web?
Note: You can only convert database that locally reside on the machine where you are converting them. Do not attempt to convert databases from a workstation over a network.
Once you have installed Act!, you must upgrade your database. Opening the database will trigger the database update process. Follow the steps below:
- Open Act! and your database
- When prompted to back up the database, click Yes (if you haven’t already backed up the database), or click No
Note: If you clicked No, skip to step 5
- Ensure that the database backup will be saved to the desired location, then click OK
- When the notification that the backup completed successfully appears, click OK
- When the prompt to update the database appears, click OK to begin the upgrade process
Note: A typical update can take from 5 - 15 minutes
- When the update is complete, click OK on the confirmation that appears
- Repeat the above steps to convert any additional databases to the new format
Note for Outlook Integration users:
If you use Outlook integration, it is recommended that you check your email and/or synchronization settings after updating. For instructions, refer to the knowledgebase articles below: